I was shopping for a new CRV and contacted AutoNation Honda in Valencia CA through their website. In my email I asked for a price on the 2018 CRV EX. I quickly received an email from Gidomer Francia with a price that was very favorable. And that's the reason I drove 25 miles to AutoNation in Valencia, bypassing numerous dealers closer to my home. Gidomer's straightforward answer to my email immediately set AutoNation apart from the other dealers. Because the other dealers, when asked the same question, all wrote back with some variation on the following theme: "We're going to give you a really great deal. Please give us your phone number so we can call to tell you all about the deal." And when I met Gidomer and the others at AutoNation, it was clear to me that they were interested in getting me the car I wanted at a good price, with no hidden fees or add-ons. And, everything they told me they would do, they backed up in writing and delivered on it. I don't think it's possible to have a better car buying experience than the one I had with Gidomer at AutoNation Valencia. And I'm telling all my friends about it.
I was surprised by the greeting I received and impressed by my attendant Cole. In the past l felt ripped off by this dealership and the past personal appeared to be interest only by the amount of money and problems they could create involving my car. They seemed to be honest and really cared about my well being and the true up keep of my car.
But the only complaint I have is that one of the customer service women wears entirely too much perfume. The smell literally burned my nose hairs. If someone could just tell her to tone it down the frangance would be more appreciated.
I'm writing this review specifically for RAY!
Not only has Ray helped me pick out the best car, gave me the best deal possible on the car (i know so because I compared the prices of the SAME CAR from 3 different BMW dealerships) and patiently answered all my million questions (since its my first car), BUT he also want out of his way and responsibilities to help me be approved by the bank that did not want to initially give me a lease because of my financial situation.
So, if you need a new BMW, go to THIS dealership and ask for RAY specifically. Your experience does not depend on the dealership- it depends on the DEALERS.
So, if you want to get a car of your dreams, Ray will do everything for you to be able to afford it!
I wish that this is not only read by the customers, but also by the BMW Beverly Hills management because this guy needs a raise!
I felt great to get my first BMW in Beverly Hill dealer. The purchase process was easy and fast. However, the agent didn't pay their passion on their sell, the only thing they care is asking you to purchase a car.
The most pleasant experience buying a car in 58 years! I usually dread it, but this was actually enjoyable! It took under 2 hours! Staff is amazing and Don Engle is the guy to go to! Very professional and knowledgeable. Don???t bother shopping around if you want a BMW. Century West BMW is the only dealership you need.
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