I cannot say enough great things about my salesman, Eric . Eric has always treated me, my father, everyone...with great service and respect every time we shop there! I will always shop here when in search of car. Fantastic service every visit!
Bar none the best overall buying experience we’ve had in 25 years of buying cars. Smooth, easy and once we said, “Go,” we were out in less than an hour. Really appreciated Austin our salesman who was helpful and right on point without exerting any undo pressure.
Drove from Nashville for a better experience. Courteously greeted and made to feel valued. I had called about a car-it was ready and waiting. I was offered refreshments and an immediate test drive. Afterwards I was met and we talked about the car. I wanted to look at another and was given the keys for another test drive. I picked the vehicle-the negotiating was typical-but friendly, back and forth to "the decision makers?" We arrived at a price and that was that. I was going to arrange my own financing but Grayson BMW offered more competitive BMW financing rates. Done deal! I was going to pay a large downpayment-the finance manager suggested I could invest the downpayment amount (my own choice of options) and most likely earn more interest/return $ than I would save by paying down my low interest loan. Great suggestion.
I'm glad I made the drive-then the Product Expert (BMW Genius) offered to go over the major features. He scheduled a follow-up a few weeks later to go over questions (second delivery.) Excellent service! Great buying experience.
If you are looking for excellent customer service, USI Motors is the place for you. I arrived at USI on a Saturday morning without an appointment. Although Eric was juggling phone calls and the office solo, he took the time to assist me with a test drive as a surprise for my Mom for Mother's Day. It really made her day and mine. Our family has purchased two vehicles from USI and we will use them in the future. Thank you again Eric!! You rock!
I have purchased several automobiles from USI over the years and am overdue in leaving a review. This organization is first-class in customer service and I have had nothing but positive experiences with many members of their team. They routinely touch base with their regular customers and have a profile for the kind and type of autos members prefer. They do this without being pushy or a pest and it is actually a welcomed call when you hear from them. I cannot say enough about the lengths they go to make sure you are satisfied and are a promoter of their brand. Attention to details and small personal touches leave a great lasting impression. Eric is outstanding and always ready to do what it takes to make things work out for the car you desire. He is the consummate professional when it’s time to make a deal and I have yet to find a more helpful sales person. Top to bottom this organization works hard to give everyone a 5 star+ experience. You won’t be disappointed as they are truly setting the standard.
I have been servicing my X5 at Grayson BMW for 5 years.They are awesome.Will miller is great and he will go above and beyond to help you and to make sure the problem is fixed .I have never experienced any issues with the quality of work that they have performed .I am sure my next vehicle with be purchased through Grayson BMW.
Have been a customer for years. They are better with helping you get what you need or want then most places I've been. My parents just got helped into a vehicle. Brandon and Austin thanks for the good work.
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