Thank you Brendan for getting me in a convertible!
by topdownalwaysERS from Cambridge, MA
July 4, 2018
Super easy, low key. Brendan listened to what I was looking for, and gave me some great options, including the Mini Cooper Convertible I am driving and loving. The Finance/Paperwork guy made it quick and easy too. Looking forward to doing business with South Shore Mini for years to come.
Yannis was terrific in financing. Adept, kind, helpful, didn’t “sell” other products.
The entire process of buying a loaner was stellar from beginning to end.
Had to speak to CK in service and he was also amazing. Sean sold me the car and was professional and kind and made the process seamless.
Can’t say enough great things about Automatic and the people that work there. All the sales workers and managers listen to your wants and needs when looking for the perfect car for you to buy. When I was looking for another car to buy a couple of months ago I went straight to Automatic where Mauro, the Sales Manager, helped us pick out our second car from Automatic! He made the process stress free. Not only did they accommodate to all our needs but they also were there with any lingering questions we had after. We are definitely going to come back to purchase another car, when our children are looking in a few months. Great people that work there.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Overall everything went pretty smoothly. The price was in fair market range, which was a relief to not have to worry about haggling. I asked to have the dealership decal removed before pickup, which was not done. However, Greg brought it down to the shop and had it taken care of immediately once I pointed it out. They were extremely helpful by holding my car until after I returned from a week of travel (purchase completed beforehand, of course), which saved me a lot of potential headache before my trip. I marked 1-star off for friendliness because, on all 3 occasions I was at the dealership, there was unprofessional (either personal or internal business) discussions at the front desk. Nothing obscene, just not something I need to hear. If you need to reprimand an employee, don't do it with a queue of customers in front of them. As far as the car, everything seems to be in good working order. I have not put too many miles on it yet, but I anticipate it continuing to be a good purchase.
Shortly after purchasing my Range Rover from Done Deal I brought it to their service department for the installation of running boards. The price quoted was quite reasonable and the work performed perfectly and in a most timely manner. From the dealer management through my salesperson to the installation mechanic I was treated most prtdonally. The work was performed most professional. And the final cost was exactly as originally quoted. I wish there were more than 5 stars available to rate Done Deal, every aspect of this company is highly recommended.
I purchased a used 2014 Audi Q5 Tdi for from David Josephson and Tarek at Gallery BMW back in August for my mother. She had a few issues with the car and I was beginning to think I'd bought a lemon. She lives in NH and David sent up a loaner car for her, took the Q5 back to his shop, ordered parts from Germany and fixed EVERYTHING! The car has been absolutely PERFECT since. David Josephson went above and beyond what I'd expect any used car dealer to do. He was friendly and was very professional. He made purchasing a car from out of state simple. I recomend David and the BMW gallery to anyone looking for an honest dealership. They stayed true to their word and went ABOVE AND BEYOND!!!!
Staff here are friendly and polite. Quick email response. Every one seems very professional and always ready to help. I tested drive the X5 and ended up buying one. Ed is patient and knowledgeable. Definitely will be back for my next bmw.
I walked in to have an inspections sticker and lucked out to have it done in about 50 minutes . Phewww. The customer service rep as always was efficient ,kind and informative . This was a far cry from my last visit for an oil change and license plate bulb replacement which took 2.5 hours even WITH an appointment .
On my way out of town and called Dan Drinkwater to see if he could fit me in because my tire pressure light had come on for the third time in 10 Days. He had me come in first thing the next morning and had me in and out of there in time for me to make my trip to Rhode Island that morning. He was responsive, curtious, helpful and most of all quick. He has consistently taken great care of me over the years with honest and timely service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
We had a great experience at Boston Foreign Motor...and Bobby was a very helpful salesperson. He was knowledgeable about the Audi Q5....which was important to us as we had previously only bought Mercedes. Bobby stayed true to his word and helped us get the windshield fixed, after we drove the car off the lot. Very trustworthy. I would buy another car from him.
Tony and Jim were amazing to work with! They were friendly and fun yet efficient and prifeasin in getting me into my beautiful Armada at a price I couldn’t find anywhere else. I’d travel the 4 hrs again!
Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
Amazing experience. I'd recommend anyone looking for a car to try CarMax first...
There's zero pressure, tons of beautiful vehicles, and just an all around great place. Will definitely be buying from here in the future. They're willing to work with you if you don't have the best credit, and most importantly, they're just honest and transparent. Two very important things when spending tens of thousands of dollars.
Put it this way, it was great enough experience for me to come online and leave reviews all over!
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