My experience at Koons was nothing less than extraordinary. Micaiahs service was awesome. He kept his communication with me at all times, he went over & beyond to make sure i was satisfied. I would recommend anybody who???s looking for results to come to Koons. I honestly have nothing negative to say at all & i appreciate everybody who was involved in helping me get my new car.
A car with fun, but not daily.
by Yang from Indiannapolis
August 18, 2018
A nice car but not enough HP. 435i is much better. Suspension is hard, good for play, bad for long-term driving. however it’s still a good car.
I worked with Christian McClure and he couldn???t have been more helpful. I didn???t really know what I wanted when I walked into the dealership and he walked me through different options and helped me settle on the 330e. He was flexible on price and didn???t push anything on me. It???s by far the best car buying experience I???ve had and will definitely go back when I???m ready for another.
by Timothy from Corona
September 12, 2018
I own the M-Sport Convertible with every option that the manufacturer has. This is a weekend car for me and being that it's a convertible its a lot of fun to drive. The engine is a 4 cylinder Twin Turbo. The car has enough power to get you up to speed in no time. Overall, I am very pleased with the style an performance of the car. The only one complaint I have is the ride is a little stiff with the 19-inch wheels.
I worked with Bryon Stack to purchase a 2017 BMW. He was very professional and was very knowledgeable about the vehicle and warranties. He answered my questions in detail. I am pleased with the service and my vehicle.
Nice looking and fun
by SI from NJ
December 5, 2018
Exterior design is so nice, fun to drive, Color of car is Blue and it is so nice.
good space for rear passenger as well
I wrote this email to Jerard Sweetwine today:
Hi Jerard -
You are awesome!
Thank you for all the attention to me and my Honda Accord these past couple of weeks! Your dedication, trust, commitment and service is well noted and admired!
Gratefully, Paul Binko
Very reliable auto
by davida from Clarence New york
October 30, 2018
This is the best auto I ever owned really happy with it.
surely will buy another BMW , service at Towne BMW is fantastic. Thanks
Great experience with Deb, she took her time and knew our needs. Very friendly and totally helpful. Also dealing with Chip Reuter was pleasant and helpful. Got us in the right car. We now own two Hyundias! Our first is nine years old both from Jones Junction.
Low miles, occasionally driven.
by Luielu from Tarzana, CA
July 17, 2018
Loved driving this car, got a new one and drive that one more, it needs someone to love it more than I can. It likes to go to the beach and get up and go when entering the highway!
After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
Beautiful, High tech, and Fast
by marblefaun35 from Elizabeth
December 26, 2018
Possessed all the essentials for me. Great styling, luxurious comfort, high performative, and advanced technology. I've been a BMW fan since the 1980s and finally bought a brand new one in 2014.
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
A very comfortable and reliable car
by hockey from west hartford, CT
January 13, 2019
Exceptional comfort and drive, so much fun to drive with the top down. The smooth ride and exceptional performance make the daily commute to work enjoyable!
I recently purchased a 2013 BMW X5 that I found on cars.com. I live nearly 900 miles from this dealership and never thought about purchasing a vehicle this far away. They had several pictures online but I wanted to know more and had a lot of questions. Jason went above and beyond to answer my questions and even put together a video of a walk around of the car highlighting key features. I was not driving that far unless I had intentions on leaving with it. We were able to work the deal out on the phone so I headed that way. I was prepared to find some hidden flaws or something that wasn’t quite like I was told and I didn’t mind leaving without it. When I arrived at the dealership I drove around looking for the car. I didn’t see it anywhere, I thought (he’s done sold that car). I walked into the dealership and my first thought was (this is nice!) it was clean and reflected professionalism. I still wanted to know where my car was, Jason was tied up with another customer so another staff member met me. I thought he was another salesman but come to find out he was the General Manager and the only way I found that out is by the website. Still where is my car? He kindly said come with me. Come to find out they had another little showroom on the side and it was parked in there. When I seen the car it was far nicer then the pictures presented and when Jason told me it was immaculate that was an understatement. It was spotless and waiting on me. Jason said they put it there to keep others from asking and to have it ready for me. I knew then it was mine, ok up to this point it was awesome but it gets better. The entire dealership was first class and the way they treated me and my family you would have thought I was buying the most expensive car BMW ever made. Every staff member I encountered was super friendly and professional. This was by far the best car buying experience I’ve ever had. If they have anything you are remotely interested in I strongly recommend to reach out to them.
Luxury and sports car all rolled into one
by Stretch from Fbenjaminorestville, MD
October 23, 2018
Car is perfect for me. Luxurious and sporty at the same time. High performance and looks fantastic while reasonably priced. The hard top convertible is definitely an all seasons vehicle that will put a smile on your face every time you drive it.
I recently purchased a used F150 from BMW of bel air and I couldn't have asked for a better experience. I thought for sure that them being a BMW dealer would mean that they would stick their nose up a bit at someone spending 15k on an old pickup, but this was definitely not the case. They treated me and my family like we were there most important customers they had. I was blown away by the treatment we received, so far the best of ANY dealership I've been to previously. The truck was in good shape and a fair price, but what really sold it for me was sales team that I felt with. Great group of people!
Best car I have ever owned
by Edgardo Cruz from Lakewood new jersey
November 4, 2018
This car met all my needs, is very reliable, love the style, love the interior, love the exterior, has plenty of technology, save a lot of gas.
We purchased (2) more vehicles for our business from Koons recently. They coordinated our van upfit with our outside vendor, and coordinated the paperwork to make for a seemless and expeditious buying process. Pricing was agressive and the Ben & Dave worked hard to get us the deal we needed.
by Professor Z from Phoenix AZ
June 30, 2018
Sporty, Stylish, and Reliable. This car was exactly what I was looking for. Good gas mileage, comfortable seating, great pickup. I'm a big BMW fan to boot.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
First Car I've owned
by Tuck17 from Lexington Va
November 29, 2018
This is a great reliable car. It's performance is outstanding, and it's features are excellent. It is a beautiful car and well engineered. It's so much fun to drive!
I came in on a Monday morning enjoyed great customer service from Yevgen, he allowed me to be in control of my experience. They were very patient and offered me coffee and didn???t force anything. This team was very upfront and did extra by keeping me informed on the process and procedures. I would recommend Yassine or Yevgen when purchasing a vehicle from this particular location.
Fun and comfortable
by RadReaper from The Colong, TX
August 9, 2018
Good tech options. Comfortable when you need it to be. Fun when you want it to be. A lot of car for the money. You’re not gonna win any drag races in this but you’ll enjoy loosing :D
BMW of Annapolis did not confuse their car dealership with a car museum. Arnita Wilson and Michael Fastman were great to work with and did their best to ensure the process of spending my hard earned money and getting something for it was easy.
by Darleen from Jersey City, NJ
October 15, 2018
Car is well loaded and a pleasure to drive. Love the fact that I do not have to look at the dash board as speed and phone numbers shows up on the windshield.
Hunter was a great resource and wonderful in getting me the car that I ended up getting. He worked with me remotely to set up all the documentation and made the entire process seamless and easy. I would recommend hunter and the bmw Annapolis team to everyone
BMW 428i drives like a luxobarge
by Tom Grimes from Austin, Texas
May 20, 2018
The BMW 428i convertible I bought new in 2016 was my worst BMW. I've owned BMWs since 1976. And this horror was the worst of the lot. It was pitifully under-powered...yet I had to stand on the brakes to stop it because it was so heavy. The suspension must have been made from old water beds: It wandered all over the road. I had to drive it in Sport-Plus mode all the time just to get the suspension tight enough, and the engine responsive enough, to be able to tolerate it. The metal roof, when it's collapsed, makes the trunk basically unusable. There seemed to be less usable interior space in the cabin than in the smaller 2013 328i cv I owned before I bought the 428i. If you liked 1973 Lincoln Continentals, you'll adore the 2016 428i BMW. You'll be able to spin the steering wheel like the Wheel of Fortune before the car will even begin to turn. All that said, the car looked good. I got a lot of unsolicited compliments on it from strangers. If you're a fool for compliments at the gas station, then I guess the old adage is true: It's better to look good than feel good...or words to that effect.
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