Maria provided excellent customer service! She demonstrated and extraordinary ability to understand my needs without being ever making me feel pressured. She is very knowledgeable and extremely quick! She was extremely patient and helpful, and despite having to stay past showroom hours, made sure that the car was in perfect condition before I left. It was a pleasure working with Maria, I highly recommend her!
Bmer hard top convertible is best of all worlds.
by Messerpmm from Cleveland, Ohio
September 22, 2018
Bought a 430 convertible 2 months ago and love it! It’s a blast to drive, top down, on a windy road but also a quiet performance car with top up. Love it!
Great customer service and they work with you to make sure your needs are met. The price is right and I will recommend to anyone.
What’s the opposite of buyer’s remorse’
by Mike B from Naperville, IL
December 3, 2018
Love this Bimmer. I wanted sporty luxury I could drive all season in Chicago, and the AWD coupe hits the sweet spot. I was originally worried about the smaller turbo 4 engine, but it’s supper peppy and gives a nice balance with gas efficiency. The exterior styling is fantastic. Sure the 2018 model has the same basic interior features for a few years, but they are an absolute pleasure to use. The heads-up display with integrated turn-by-turn nav is very cool. Everything just works great and feels right. Only thing I’m still working on is seat comfort/positioning, and getting used to all the iDrive screen features. Great remote app integration. Great integration with Apple CarPlay. Loving my first BMW!
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Safe, economical to own, dependable
by Beemer430 from Chester, NJ
June 25, 2018
The exterior design is state of the art and the interior with its technology packages is driver friendly. Performance is awesome and fit-finish of the vehicle is definitely 21st century. A pleasure to own and drive daily.
Focus on the dealer and your individual experience
by Davood Dc from washington Dc
July 12, 2018
Navid my sales rep was the man! Took me to the bank and my home to get my pay stub and bank statements. Fast and easy deal. Highly recommend IAD!
Pretty, comfy car that gets lots of compliments
by Aart from Clifton, NJ
July 25, 2018
I own the hard-top convertible version of the 2018 BMW 430i. My car has alpine white exterior, cognac leather seats and premium Harman Kardon speakers. Truly gorgeous car that gets lots of compliments. It satisfies most of my needs so far. The only things I would add are: (i) a one-touch button to raise or lower the convertible top; (ii) more trunk space with the top down; and (iii) a rear cross-traffic alert system, which is only available with the executive package at this time.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
My Dream Car
by DavidintheWind from Silver Spring, MD
June 26, 2018
Great driving and feel
Great look top up or down
Fun to drive and handling is fantastic. Even with top up I still have trunk space.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
July 25, 2018
Terrific car, very comfortable and a pleasure to driveespecially with the top down. Good luggage capability with a terrific heads up display. Worth the money.
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
by LEDR from Hot Springs, AR
August 12, 2018
My new BMW 430i Convertible is exceptional. It handles well and the acceleration is surprising for a 4 cylinder car. The car has features too numerous to mention. It is a retractible hardtop and when I put the top down or up, people just stop and stare. It is a true engineering marvel.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Great vehicle and fun to drive
by Bronson from Syracuse
July 28, 2018
Outstanding performance superior styling and engineering. Absolutely the ultimate driving machine. Maintenance plan provides all service needs for the first three years so you can drive worry free.
Maria provides exceptional customer service. She would hear your needs and try to work with you accordingly and would provide support above and beyond to cater your needs. She would not pressure you to buy and she is very transparent with all the information which is very important. Maria is very welcoming and provides exceptional customer service that anyone would expect from top dealerships. I would highly recommend Maria as a go to person to anyone who is considering any vehicle at BMW of Rockville. I agree with all the other reviews and positive experience with Maria. Thanks much Maria - way to go!
New mgmt. there has really made a difference, seems they are still working on hiring more salespeople but the process was good and transparent. I'm glad I gave them another look as I was very pleased with my purchase.
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