My experience was very friendly and comfortable. No pushy salesman, we talked like buddies would talk. Got a great deal on a great car and I would recommend everyone to look there when purchasing a vehicle if they have what you're looking for.. Great job people..
Went in for scheduled service, brakes were indicated to replace by on car monitoring systems. Melissa kindly told me that the key reader in dealership didn’t bring up the brakes, but she would check. After all said and done, no brakes were done, just brake fluid...and another service light saying to bring my car in for brakes in 2000 miles. So I have to burn another day off, time, money, etc, because Melissa and BMW Henderson wouldn’t replace brake pads. By the way, these are all services covered under my maintenance contract, so it appears that they are not only gaming me, but using the system to their benefit, instead of mine...I’m pretty sure that’s the epitome of poor customer service. I gave the effort 3 stars...
I don't know anyone who enjoys the thought of having to take your car in for service - even if it's a routine oil change. What a difference a dealer can make! Tracy T was my service professional and she was friendly, thorough, and understanding. Great efficient service with a smile!
Butch has been our service agent for I believe 5 cars now. He is always professional and a pleasure to do business with. I commend you and your management group for employing such a great professional. We will continue to use your service department because of Butch. Thank you for your time and have a nice day. We always receive a loaner car and rarely have to wait to be seen. Great service and even better personal attention to details. Thank you Butch once again.
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