The staff at Park Ave BMW is outstanding. Andy made this purchase easy. Matt and Jack made the pick up of the vehicle an easy experience. Andy is one of the best sales people I have ever dealt with. No nonsense, you buy the vehicle you want, not what they want you to buy! I strongly recommend this dealership! A note to all, please purchase the GAP insurance, this is one of the most important decisions when signing the papers. Do not get caught short insurance wise, by not protecting yourself!
Park Ave BMW, Victor & Jack made this the easiest car buying experience I have ever had. I called to see if a car was still available and by the time i arrived Victor had the car right up front waiting for me to look at. Thank you for your exceptional customer service!
For those who find the purchasing or leasing of a car to be a euphoric experience - your DNA warrants inspection. Mere mortals such as myself, find car acquisition to be as stressful as waiting for one's accountant to determine overdue tax payments. Well, at Park Avenue BMW, my leasing of a BMW was pleasantly stress-free. I attribute the foregoing to having been handled with great patience and without stereotypic "sales pushiness" by Mike Smeraglia, Sales Manager & John Delgado, Sales Consultant. I believe it is important to note, that I leased one of the most inexpensive BMW vehicles. Notwithstanding, I was treated with dignity and respect from the moment I was greeted at the front door. Perhaps, of added interest, visiting with their competitors for lower pricing will invariably be an effort in futility - they truly are unmatched. Martin Weinstein Retired Superintendent of Schools
Eric Shuster is a pleasure to work with. He is very transparent and helpful in structuring a fair deal. His attention to detail and post sale follow up is great. I would highly recommend working with Eric on your next car transaction.
Sabit got me into the car of my dreams. This is my first BMW and I was nervous about the costs, understanding the new tech, etc. Sabit found the perfect car for my needs and my budget and made it all so seamless. Nothing was complicated or out of my understanding. And, BMW treats you so well. Park Ave was great and they take the time to ensure you love the car and feel comfortable in it. I'm so happy I'm in the BMW family!
Euna was fabulous. I bought my BMW from her sight unseen and from 3,000 miles away. The vehicle was everything she described and more. Her assistance with the shipper was spot on and trouble free for me.
Absolute awesome experience. My salesman Chris Weaver was extremely knowledgeable and not pushy at all. I did financing through BMW and Patrick was wonderful. Everyone was super nice and helpful. Not to mention they had the best pricing around.
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
I brought my 3 Series in to have the air bag replaced and while it was there had the oil changed and the radio repaired (it did not turn off). From the minute I drove in the staff could not have been more helpful. Service Advisor Gina Todisco was a pleasure to work with. While I was waiting, she reported back to tell me how the service was progressing. The technician E. Ibanez, immediately identified the problem with the radio and knew how to repair it. The repair took quite some time since Mr Ibanez would not reinstall the radio until he was sure the epoxy was thoroughly dry. Gina apologized for the time it was taking and even offered to drive me home. Attentiveness such as this is more than I ever expected. I was provided with a list of things which will need to be looked at, but they did not try to convince me that everything needed to be repaired immediately. They know how to treat customers and how to develop long term relationships.
All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
I was so impressed with how fast Al and his team worked to have my dream vehicle available for me the day I bought it. I had been shopping around quite aggressively for a while and the process was nightmarish. Al and Marc eased all of my anxiety and frustrations. They we’re professional, kind, and funny. I will definitely do business with them again!! Thanks guys!
Excellent experience at the dealership. Al Shkreli was extremely friendly, professional, and knowledgeable. Got a great deal on CPO vehicle. Car buying experience was no hassle and the dealer was very accomodating on my time. Would highly recommend to any one looking for a car!
Very positive experience. Pat McHugh was extremely professional and knowledgeable...but was also flexible in terms of being accessible to meet in person as well as via phone / text. And the one time he wasn’t available Ross stepped in and was incredibly helpful. All around terrific buying experience.
I am often intimidated by the car buying process however the agent Tom Forte put me right at ease. He was helpful and informative and made sure I found exactly what I wanted. I am so glad that I chose BMW of Greenwich to begin my BMW journey.
Excellent customer service! Alex was friendly and knowledgeable. Sales floor was comfortable- great new CPO building. Ross was very good at explaining the functionality of the vehicle. Great team- thanks!!
I had a wonderful experience purchasing a BMW X 5 from Al La Fata at BMW of Greenwich. Al was very knowledgeable and agreeable. He was very considerate of my time throughout the process. He was always prepared and on time for any appointments that were made. Thanks again Al,
I bought a certified BMW 435 xi from them just recently. Dealt with Stephen Shaughnessy, who couldn't have been more helpful or knowledgeable. Great service and a good price. Highly recommended. You can't go wrong asking for Stephen.
The people at the dealership are very nice. I found that they do not follow through well with customers. When I originally called, I made an appointment to test drive a car. When I arrived the salesman was off and they had no idea I was coming. The new salesman was great in explaining things about the car and made the sale but then did not follow through. The Finance person told me they would call the next day by 12 noon and they didn't call till after I had called twice around 4 pm. They could call and tell me they don't have an answer yet. The salesman also told me they would call in the morning to set up an appointment to fix something on the car I purchased and I have not heard back from them since. Maybe I am being picky but this is a BMW dealership and I expect nothing but excellent service.
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