While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service!
I have never had a team work so hard to make my dream happen. Veronica Tran and the finance manager spent hours to make sure that i got what I wanted for the package that met my needs. I am so happy to have my dream-car, and the support of the staff at the dealership. I couldnt reccomend them any higher...It feels like i have found a new family. Thanks so much!
I had a great experience at plaza bmw. Previously i was on a lease from out of town and I was fearful about what to do as far as my next car. I went to several nearby dealerships and then ended up at plaza bmw where Brandon pittman pointed me to the right direction giving me option for certified preowned and lease. Negotiating a deal is as always a difficult ordeal, but I ended up getting a cpo 4series coupe with configuration of what I wanted and even more. There were some minor defects in the car like a disconnected fuel lid, but they are doing the courtesy of fixing so that I can drive around with what looks like a pretty fresh new car.
The service is Superior to the many BMW Dealerships I visited over the 3 week period I have been shopping for the right vehicle. The staff and special finance manager, Steven Toppins was awesome and extremely helpful. No pressure tactics and very knowledgeable. If you are shopping for a new or used BMW I highly recommend you make West County BMW your first stop and ask for Steven Toppins. You won't regret it.
This is the second car we've purchased from BMW West. There is just no reason to look elsewhere. The entire process is incredible. Veronica is an amazing sales person, and Steven could not have been more helpful and accommodating. No pressure. Very friendly. The service department is first rate, and yeah, they really do come get your car if it needs service. Give them a chance. You'll be glad you did.
The dealership is very good. Every one works like a team . The entire team in this dealership works like a team .They have team spirit . My contact started is with Jhonny Polo and he helped us a lot in selecting the car etc. Then other team members like contracts, finance , Genius etc. came in to the picture.Everyone did their job perfectly well Good luck to everyone especially to Jhonny Polo
Plaza BMW is not the first BMW dealership that I visited to purchase a vehicle for my wife, in fact we visited three in the Saint Louis metro. The testament here is that we felt so confident and impressed with service that we drove 35 miles back to Plaza BMW, which was the farthest dealership that we visited. We were assisted by Eric Fultz, and Brandon Pittman for sales. Both gentlemen were extremely knowledgeable about the models, standard features, optional packages and financing options. We were given plenty of time to analysis our choice of vehicle and were very comfortable with a no pressure sales attitude. Andrew LeBlanc gave a superior tutorial to my wife about all the features of the vehicle during delivery day. Over the next half hour, my wife was shown how to operate the vehicle and engage the features. His knowledge regarding the systems easily puts him in the subject matter expert level of BMW. Javier Terrazas completed our contracts and value added packages. He made the effort hassel free, and helped us select extra value added packages that were well worth it. Overall, top notch professionalism from these four, and they bring great credit upon themselves and Plaza BMW. If I???m in the market for another BMW, it will be from this location and hopefully through Eric or Brandon, "closing" by Javier and with a delivery by Andrew.
I have worked with Carl before and actually was impressed with his service that I came back to him a second time. He really listens to his customers and makes the experience fun. He and Eric are both very knowledgeable about the cars and give you the truth about them. I was so greatful and happy with their service. and my new car!
Quality of product great. Sales people,managers, finance manager, all great. They explain everything in plain language, only knock is the traffic coming from the city its a very busy area. Veronica is very pleasant and easy to work with.
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