James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
James is the ABSOLUTE BEST! He was very professional and patient. He wasn’t pushy or never once made me feel pressured into rushing anything. He took time to explain all details of the vehicle to me even before I expressed sincere interest. He has obtained a lifetime BMW owner.
Everyone went above and beyond to make sure the car was perfect. They went the extra mile to put my custom pinstripes on, keep me updated and pick me up at the rental store. Had the big cloth over the car for the "Reveal" I'm in Pittsburgh and it was worth the drive. For someone who never dealt with this dealership, they handled the transaction as if I had bought a fleet of vehicles.
Staff very pleasant and friendly. Professional but made you feel comfortable making sure that every question was answered. Never pressured you into anything but gave you options from which to choose. Staff goes out of their way to make certain that your experience with buying a car is memorable. Thank you guys
Turned in my lease on a 5 series and resigned a new lease on an X3. The process was very smooth, very fair, seamless. I was willing to take something off the lot but they encouraged me to build it the way that I wanted it! So often dealers push what they already own, it was refreshing and appreciated that they were that concerned that I got what I really wanted. Took a little longer to get it but am completely satisfied. Highly recommend.
Bought Used 2016 330E from Tom Prokop. Excellent service, prompt, courteous, over and beyond the norm. Very pleased and highly recommend to anyone. Thanks Tom
The manager greeted us at the door, I bought the car online. Picked it up in person. Car was ready, financing took less than 30 mins and Tom was gracious enough to return my rental on his own. Thanks again
I recently purchased a new 2018 X1 from Westlake BMW. Jerry Mancini handled the sale and Mike Niedzwiecki the financials. Jerry was very honest, open and transparent through the whole sales process. I truly appreciated the time savings of just having a straight forward conversation on what works and what doesn't. Choosing the car, agreeing on a price and setting up pickup took an hour. I'm very happy with Jerry and the whole experience! The finance part was handled by Mike at pick up, equally as efficient and straightforward...took 30 minutes at most. Thanks Mike! I would definitely recommend Jerry and Mike for your next BMW! Also a great selection at BMW Westlake.
I walked into the dealership and was immediately greeted by Jimmy Laumer. Jimmy helped guide me through the car buying process and was very patient during my decision making process. He was knowledgeable about the product and didn???t try to ???sell??? me, which I fully appreciated. Upon leaving, every associate I came in contact with was extremely pleasant. I highly recommend BMW Westlake!!! You???ve gained my continued business.
John Redden was very informative and engaging as we explored our options among the BMW X line-up. Mike Niedzwiecki made the paperwork painless. Before driving away, Justin Niedzwiecki provided a thorough tutorial on all the features included on our BMW X3. We quickly discovered that the staff and facility truly reflect the well earned reputation of the ultimate driving machine.
I recently bought a certified vehicle from Jerry Mancini. The transaction was done over a series of long distance phone conversations. Jerry was very trustworthy and accommodating. He understood that my time was limited and went above and beyond to ensure that I spent as little time as possible at the dealership when I traveled to pick up the car.
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