I have a total of 5 Bimmers: 1987 E30 325i Convertible (BronzitBeige Met.) 1999 E36 M3 Convertible (Alpine White) 2010 E61 535xi M-Sport Sports Wagon (Jet Black) 2011 E90 328i xDrive Sedan (Alpine White) 2012 F25 X3 xDrive28i SAV (Titanium Silver Met.) All of my vehicles are serviced at Rallye BMW... and Matt Carlson, Service Manager provides that unparalleled customer service & makes sure all of my vehicles are well maintained. When James DelVecchio, my Service Advisor welcomes me when I drive into the service reception area... I know he'll provide the exceptional quality & customer service that Rallye BMW takes pride in. I'm confident that the service & repairs will have genuine BMW parts and be installed by BMW trained technicians. The team at Rallye BMW really takes pride in the service that they provide and I will always be a loyal customer... And they make me feel like I'm family too!
All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
THE BEST!
From the moment we walked into the dealership, we were greeted by 2 kind and welcoming receptionists. We requested to speak with the manager. Within 5 minutes, Hugo welcomed us to his office. Hugo was kind, thoughtful and very receptive to what we were looking for. He began to run numbers and provided us with an outstanding opportunity to lease a 2016 X1. Before anything was finalized Hugo provided some additional options and we test drove the vehicle. Upon our return, we signed the papers and we were all set. Hugo and his team are full of integrity and care about the customers needs. This is the best BMW dealership!
Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.
Got my 2018 M3 - black sapphire with sakhir red/orange interior, competition package. Car was in stock, colors and packages were selected by dealership. Great taste, guys!!! Car looks amazing, real "bad-xxx" character. It has almost all possible packages, still was priced decently and discounted even more after a short bargain ;) - special thanks to Jason ;) Service at Tenafly was simply outstanding: neat facility, courtesy, professionalism, answering all questions, even great jokes...) Jason Lee gave us a huge discount as a returning customers, and priced our trade-in X5 higher than any other dealers. We feel, we got a great deal after comparing prices at different places. Alain answered all questions, made short calls to the insurance company and financial institutions, selecting the best financing deal for us. Thanks Alain ;) Definitely will return back, thank you very much, BMW of Tenafly!!!
Attentive and efficient service. Excellent service advisor (Dennis Deljanin). Good communication and I have never felt that they were hiding anything. I have used them since 2012 for 2 new 5 series, one used 5 series that was not bought from them, a 3 series wagon not bought from them, and a 7 series leased in 2016. Getting in for service is a breeze, with a very efficient intake process, and I have rarely had any issues getting an appointment either.
Writing reviews is not my thing. The fact is, I have never written a review but my experience with Haasan Pires was sensational so I vowed to make time and write one. I had an opportunity to work with Haasan for my BMW 535i Xdrive - the guy is natural, he cares, he's knowledgeable, friendly, no pressure whatsoever. What more can a customer ask for? Not only did I get a kick ass deal on my 535i, I was also humbled by his selflessness. I traded a Jeep which was registered in my wife's name (wife wasn't present during the trade - we live in northern CT). Getting to the end of the deal, we realized that my wife needed to be there to sign for the transfer of plates. Haasan worked his magic and helped me finalize the deal - now the juicy part: We needed my wife's signature to complete the deal so Haasan volunteered to drive back with my to CT so that my wife can sign. Long story short, this guy drove to CT with me to get my wife to sign the papers. He easily could've told me to come back with my wife to sign then pick up the car but he went out of his way to do what he did. HE'S THE REAL MVP!! Why wouldn't you want to work this Mr Pires? HURRY AND GO SEE HIM AT WIDE WORLD BMW - RT 59 NY.
BMW of North America LLC 300 Chestnut Ridge Road Woodcliff Lakes, New Jersey 07677-7731 Attention: Ludwig Willisch June 5, 2017 Dear Mr. Willisch I???m nearing one thousand miles on my new 340xi and am enjoying it thoroughly. I ordered it with the track package and the power and sound option upon the advice of my sales advisor, Craig Cayetano, and have not regretted the additional cost for one moment. This car is my sixth BMW and clearly my favorite! It is actually almost as thrilling to drive and my Porsches. My purpose in writing you today, however, is not to express my satisfaction with the car but rather to express my satisfaction and appreciation towards Craig. Craig was extremely helpful and knowledgeable during the ordering and delivery stages and continues to be a helpful and friendly resource today. He is able to straddle the line between being an advocate for the dealership and an advocate for the client. This left me feeling cared for and trusting that I was dealing with an honest organization. At the delivery center, beautiful facility by the way, I was assigned a team of ???geniuses??? who began to introduce me to the car. Having experience with the car meant that my questions were more sophisticated and once they realized that Craig was my sales advisor they said ???Let???s just wait for Craig he???ll be here in a minute???. I was amazed at the completeness of his knowledge and by the respect he commanded by those around him. I, and I dare say the geniuses, profited from his experience. I???ve continued to rely upon him over the weeks since delivery and always find him accessible and helpful. This quality is particularly admirable since there is no commission on the horizon. In conclusion, he is an asset to Park Ave and to BMW. If you have not had the opportunity to meet this young man personally I urge you to do so. I thank you for his service. Respectfully yours, Michael L. Sakowitz, Ph.D. Cc: Wayne Carenza General Manager/Park Ave. BMW
Purchase : CPO 2014 X3
Date: April 2017
Quality of Work - As a first time BMW shopper/owner, I had many questions regarding the care and upkeep of a BMW and Hasan was extremely polite and helpful in answering all my questions and concerns and made the buying process very smooth and transparent. The car we wanted had a few unreported blemishes on it and the dealership amended us replacing the parts at no cost to us. I was very happy with the quality of work.
Friendliness - Each time I visited the dealership, Hasan would always greet me with a warm smile and a firm handshake. He was also very courteous and professional in answering all my questions whether it be over the phone, text, or email.But most important of all, Hasan was honest and straight forward, it was a pleasure working with him.
Price - After researching several hundred car and dealership options on CarGurus and TrueCars, I found RallyeBMW has best and most competitive price in the tri-state area. They update prices on their inventory daily and the cars are always priced to sell. I was a firm believer in waiting till the year end or month end to buy my next car. But there's no need to play that game with RallyeBMW. I brought my car in April 2017. Everyday is a good day to visit this dealership.
Customer Service - I had to write this section last because the top 3 section should give you a very clear insight into the costumer service I received at RallyeBMW. Hasan Barakat did a fantastic job in helping my wife and I get into our CPO 2014 BMW X3, BMW Genius (Joe and Terrance) were also wonderful in answering all our questions on the functionalities of our BMW during the test drive and closing. These guys made the buying experience extremely smooth and headache free.
Overall: I was skeptical of all the reviews I read about this dealership and didn't understand how a dealership could receive such high praises. I had my reserves because I went to many other dealerships in the past (BMW - Mamaroneck, Honda - White Plains, Nissan - New Rochelle, Mazda - New Jersey, Acrua - New Jersey) and it always felt like they never had my best interest at heart. Whatever the case maybe, I had a great experience at RallyeBMW and would definitely recommend this dealership my family and friends.
I found the car my wife wanted online. It was 2 hours away, so I reached out with questions by phone. Sabit surprised me with the openness of information. He did not try to drag me into the dealership like many other dealers I contacted before him. We talked and texted throughout 2 days. Finally agreed on the car and terms. Sabit advised on the ongoing rebates available through BMW and ended up saving us $4,000 (recent graduate and loyalty rebates). Delivery process was awesome! Sabit and his team went over every new feature of the car and set up all connected services within minutes. Paperwork took 25-30 minutes. Finance manager, Tony, through in some heafty discounts on the extended warranty, which we planned on getting at a letter date. He made it make sense at the time of purchase. Bottom Line - experience was awesome, wife loves the car and we got a tremendous deal!!! I???m sure we???ll be doing this again soon to replace mine. Thank you Sabit!
Just purchased and picked up a CPO 2014 650xi Grand Coupe. Saw the car at Park Ave BMW on the internet. I traveled 75 miles to buy the car. My experience couldn't have been any better. My salesman, Danny Pieroni stayed in close contact with me as the car went through certification. I was renting a car at $500 week due to the fact that my previous car was totaled, so when it looked like the car would be delayed two weeks due to a needed part (cosmetic) that had to come from Germany, Danny quickly arranged to have the car delivered immediately. (Of course once the part comes in I will go back and have it installed.) This about my sixth or seventh BMW but the first I have purchased from Park Ave BMW. Everything about the purchase and delivery of this car has exceeded my expectations!
I was extremely pleased with my purchase at Park Ave BMW. Stephan Hadzhiev did a great job on helping me select my 430xi gran coupe. One of the concerns I had was whether or not I would be able to get a refund on some recent warranties on my 2013 Bmw 528xi. He not only helped me get the refund, but he went with me to make sure that they service reps wouldn't give me a hard time. Stephan exceeded all my expectations for this purchase. Now the only question is when are they going to promote this exceptional individual to amanagerial position? Roger was great too! Thank you both!
Maybe I didn't deserve a beautiful CPO 2014 Alpine White BMW 535i xDrive with Cinnamon Brown interior (FULLY LOADED!!), but then again maybe I did! There was a hiccup in the beginning, not going to get in the details but it's what happen after is what made this experience incredible! My sales person Christian was very friendly, easy to build a rapport with, and very knowledgeable. I would definitely go to him again. Jack, the financial manager busted his butt off to get me this Bimmer. When the banks were hesitate, Jack wasn't. He fought for me to get this car! He's very professional, easy to work with, and explained every detail multiple times so I understood what was happening. The hiccup was quickly fixed by the General Manager Wayne who signed off on the new deal (FULLY LOADED!!) which surprised me. I thought they would be the stereotypical dealership but it was the opposite. He went out of his way to please my wife and I! Honestly, if I went somewhere else, I probably wouldn't of gotten the deal that I received at Park Ave. Thank you Wayne, Jack, and Christian!! Our first BMW, still can't believe it!!! So proud of this car!!
Boston BMW dealers should learn from Jack and Park Ave BMW. I am from Boston and ended up driving to Rochelle Park to trade our X1 and purchase our X3 (CPO); and will return to Jack and Park Ave BMW when we are ready for our next vehicle. Jack was really honest and fair from the moment he contacted me (based on my internet inquiry) telling me what the dealership could do and couldn't do. I liked that...to the point that while I was also negotiating with other dealers within 250 miles from Boston, none could compete or were as a fair and honest both in pricing our trade and in the deal they were offering. Jack and Park Ave BMW were not just competitive...they were exceptional. Jack did this, not as the typical car salesperson (which I experienced in person in the Boston area, and some of the other dealerships in the 250 mile range from Boston, who were trying to sell me their X3; Jack just wanted to be personal and upfront. No pressure; no gimmics; just truth. I like that in a person. Pictures were not even up on the website, so Jack went and found the X3 and took some pictures and emailed them to me. Then followed up. It didn't take long until we had agreed on numbers, with both the trade it and purchase of vehicles, sight unseen except for pictures. My wife and I drove on MLK day to NJ from Boston to look at the X3 and make sure that there wasn't something that we couldn't see in pictures. Jack called us while we were on our way to make sure everything was ok, then greeted us and took us right away to look and test drive the vehicle. Then as we sat in his office and knew we had made up our minds to finalize the deal, Jack came up with a plan so that I wouldn't have to drive back to NJ later in the week to pick up the vehicle and trade in our X1. Instead he spoke to our insurance agent worked out the details, had the vehicle detailed a second time, and then helped us as it got dark and cold outside to take our belonging from the X1 and transfer them to the X3. Then he helped us understand some of the technology of our new vehicle, set some of it up and waved as we drove away. We then went for dinner to NY and he contacted us to make sure we got to our destination ok. During that time he shared with us a story of how over the weekend, he went beyond to insure that the car was ours, when another salesman wanted a sure deal and sell it to another customer. Jack made it clear, that they had made a deal and that the vehicle was ours. He had made a commitment, and it was the only way he does business. Thanks Jack.... for your integrity and just being you during the entire process -- not a carsalesman, but a mensch.
DON'T JUDGE THIS DEALERSHIP BY PAST EXPERIENCES!!!
by pnd_09Si from DealerRater.com
November 5, 2018
4 (513 reviews)
Let me begin with this by saying, I believe that there are many people who have a negative view of car dealerships, and the people who work for them. As for my experience I can only speak for myself! It was hard not to judge before I even started with my experience after seeing negative review after review!! I want to give the sincerest of thanks to VIP Honda and most of all Nato for an absolutely unbelievable experience! His professionalism and patience with my choice of car made my 3 hours of journey to your dealership worth the entire trip! He went to great lengths with me; granted all of my requests in my examination of an, 09 Honda Civic Si. After polite and cordial negotiations with one another, he ultimately earned my business. I'm so happy with my choice. Not once feeling any pressure to do anything that I didn't feel comfortable with!!! Thank you so much Nato for everything; I will never forget my purchase experience and chats of Fútbol! I highly recommend purchasing from VIP Honda! ... And consider, sometimes you can't let negative reviews effect your judgment. Had I determined off the bat that I was going to have a bad experience, I would have never had the courage to call VIP Honda, and ultimately not have ended up with one of the best experience and purchase I've ever made! All the Best to VIP Honda in the future! Continue the greatest professionalism! PS... Best 3 hour drive back home, EVER!!! Sincerely, Satisfied Customer
2018 BMW 430 i Review
I am driving my dream car and it's phenomenal!
by Donnagreul from Baltimore, MD
April 8, 2019
5
This is my first BMW--I have waited a very long time for this--and it is nothing short of spectacular!!!! I would highly recommend a BMW for those who appreciate quality, elegance and class.
Car looks great, feels great, sounds great, and performs even better!
A masterpiece of German Engineering. Never would have believed the 4 cylinder in my 430i, would out perform the 6 cylinder in my 328i. But it does!
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