Had to do a tire rotation, oil change, and had a rattling sound coming from the front of the engine bay. Ryan Jonas helped me out and got everything I needed done quickly. He was very polite, informative, and overall a pleasure to have helping me out. He put a good reputation for this dealerships service center and would highly recommend him for any service.
I was so blown away by the Wilson Grace, who contacted me after I purchased my new X4.
I honestly enjoyed the hour he spent with me going over my car. He was patient and understanding and he made me very comfortable with all the new features.
I have never had such a pleasant experience in all my years owning a new car.
Thanks for having such a helpful person especially after the deal is done.
I have always had a good experience with the Service Dept. at BMW of Morristown. Alan Carpini is wonderful! He is extremely courteous, knowledgeable and efficient. He has always taken good care of my car, and advises me on what is really required to be done. I feel very secure working with him. Thanks Alan!
I just ordered a 440xi from BMW of Morristown. Mark Carvalho in Sales is awesome! He patiently helped me decide whether to buy my current 435xi or order a new one. He explained all aspects of the process, with expertise and experience. I'm very happy with the end result. Thank you Mark!!!
I have leased a new 2016 M235i from Morristown BMW. This is the third BMW I have leased from this dealership (previously a 540i Sport and a 128i with the M package) and my wife is currently driving her fourth X3 and looking forward to leasing another in Feb. 2017 when her current lease ends. It is obvious that we are loyal to this dealership due to their attention and great service. I should mention that there is a BMW dealership which is closer to our residence (BMW of Bridgewater). That being said, I want to lay out an issue with this most recent transaction. I ordered my M235i with the limited slip differential. The official BMW USA website states that the car comes standard with performance tires, mixed size, non-runflat. The run flats are a no cost option which I did not select. I intended to purchase an inflatable spare that I could throw in the trunk when necessary - one is described in the owners manual (another option would be to upgrade to run flats with performance specs - also described in the owners manual). In addition, the runflat option comes with engine speed limitation as well. I did not want these options. Although I will not race the car, I intended to attend Octoberfest and run the car on a track with an instructor to better understand the limits and nuances of the (BMW) driving experience. I will not be allowed on some tracks with non performance tires, thus the car is not meeting my expectations from that standpoint. Let me say that otherwise the car is was delivered in excellent condition and drives very well on public roads - something I have always found with my BMW's. The car came with an interior which was different than the one I ordered, but I was called immediately to make sure it was acceptable (it was). It has also come with the runflat option (including the speed limiter). I never would have put the money into the limited slip differential and then opted for the run flat package. I called my sales person and we are to meet and discuss options, and it is my hope that these problems will be dealt with accordingly. I have every reason to believe that this issue will be handled to my satisfaction. However, I have never had any real issue before, so this is new "territory" for me. If allowed, I will follow up with a future communication.
I would like to give Larry Stokes from BMW of Morristown a big thank you he made my decision to purchase another BMW much easier his professionalism was outstanding he was patient, kind an really helpful I've been to many dealerships an came across many salesmen an no dealership or salesman met Larry stokes standards Larry Stokes Rock!!!!
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
I can???t say enough about Ashley and Tim at Princeton BMW. They went beyond out of their way to help me with an emergency situatio. I didn???t have to wait long at all (without an appointment) to handle my situation. They are extremely professional and very helpful. I highly recommend them for everything.
worked with Alex Edgar and Craig Brauer, they are super helpful. This is our first stop for shopping a new bmw x5. it only took a morning to finish everything, and drive the new car back home. highly recommended. however, i could only give a 4 star for dealership. it is because of Jowel Ahmed. He was doing paper work for us. But he was trying to play some trick on us. he misleaded us to purchase some unnecessary maintenance coverage. and he did not provide us enough coverage policy information. After gettting back home, we talked with our friends with bmw, just figure it out. The coverage on brake and belt is very unlikely to be useful for the first three years of the bmw X5. And this coverage can be cancelled within certain time window. Jowel never mentioned the cancellation policy to us. overall, princeton bmw is a great place for shopping bmw. their front desk are very helpful, but need be careful for their back office guys .
Went to the dealership to browse and met Carl and he was such a great guy who was very resourceful. He was not pushy or inpatient, it was like he placed himself in my shoes and offered me all information I needed to make my decision. I'm loving my 4 series, very pleased with my purchase.
I go to Princeton BMW to get the car I love to drive
by Spyder from DealerRater.com
September 11, 2018
I used to shop elsewhere. I visited Princeton BMW for the first time, this summer. I met with a wonderful gentleman, let him know what I was looking for and Carl Prince made my 'M' dreams happen!! Go see him if you're into BMW's!
Carl is an intelligent sales man who introduced me to an amazing 3 series that i fell in love with. I would reccomend Carl to anyone as well as his manager Danny. Princeton BMW is a fantastic dealership in every way.
by Mrs.Margaret Montague from East Stroudsburg,PA.
December 14, 2017
This is my second purchase at this location. Originally I purchased a pre-Owned vehicle in 2012 .I was very pleased with the purchase and the staff, as a matter of fact I felt it couldn't get any better.Boy was I wrong. Nick Di Bernard was awesome he went above and beyond my spectations. He was courteous professional and stood true to his word. I'm so happy with my 2014 Grand Turismo...Thanks Nick for creating a" miracle" and Jeff(aka Barry White) for making the finalization so smooth.
This is my second time of having the pleasure of dealing with Manjula. She's knowledgeable, helpful, and sincere. We needed an upgrade for our 17-year-old son, she treated him with such respect, he will be a lifelong customer of Bridgewater BMW. Thank You Manjula, it is truly appreciated!
Both Manjula Biju and the GM, Mike Yates were extremely helpful in getting me the vehicle I was looking for. They worked hard to stay within my budget and the end result was great. Vehicle Specialist, John Palombo took ample time to go over all of the new vehicle functions. Overall, I would highly recommend Bridgewater BMW - the staff is great, it's a family environment and they treat you like a person, not just another number on their sales quota. This is the second vehicle I've leased from them and the quality of service has remained consistent.
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