I was so blown away by the Wilson Grace, who contacted me after I purchased my new X4.
I honestly enjoyed the hour he spent with me going over my car. He was patient and understanding and he made me very comfortable with all the new features.
I have never had such a pleasant experience in all my years owning a new car.
Thanks for having such a helpful person especially after the deal is done.
I have always had a good experience with the Service Dept. at BMW of Morristown. Alan Carpini is wonderful! He is extremely courteous, knowledgeable and efficient. He has always taken good care of my car, and advises me on what is really required to be done. I feel very secure working with him. Thanks Alan!
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
I brought my 3 Series in to have the air bag replaced and while it was there had the oil changed and the radio repaired (it did not turn off). From the minute I drove in the staff could not have been more helpful. Service Advisor Gina Todisco was a pleasure to work with. While I was waiting, she reported back to tell me how the service was progressing. The technician E. Ibanez, immediately identified the problem with the radio and knew how to repair it. The repair took quite some time since Mr Ibanez would not reinstall the radio until he was sure the epoxy was thoroughly dry. Gina apologized for the time it was taking and even offered to drive me home. Attentiveness such as this is more than I ever expected. I was provided with a list of things which will need to be looked at, but they did not try to convince me that everything needed to be repaired immediately. They know how to treat customers and how to develop long term relationships.
The dealership was Efficient and a pleasure to deal with
by Marvin1 from DealerRater.com
December 3, 2018
I walked into the dealership after buying seven BMW previously.. I told Chris Fash the options I wanted In my 320 BMW and the colors I preferred..He did not have it at the dealership but Located it at another dealership with in 24 hours.We negotiated the price in 15 minutes and I picked up the car a week later. I packed up the car and was out of the dealership within the hour. This made buying process very streamlined and efficient. My time is very important to me, and they respect others.
I just recently purchased a X3 and couldn???t be happier with purchase and experience, especially with being a new customer to BMW. Maria, thank you for everything and of course to my salesman, Kyle Gries for taking the time to make everything run smoothly and being so attentive. He was so personable, and could answer any question I asked. Even after, he took the time to make sure I was happy with my purschase, and I know if I still had any questions, he would still answer. Thank you for all that you did, and I would always refer him to anyone I talk to!
Nitin from Open Road BMW made deciding and leasing BMW X5 very easy for us. He was able to address all of our concerns and get the car we wanted. He was very prompt in reply to emails and phone calls. More importantly, I did not have to negotiate much - he gave me the best price and no other dealer was able to match it. Nitin worked with me to get the most of eligible program.
If you're in the market for a BMW be sure to ask for Nitin.
I plan to purchase my 2nd vehicle also through Nitin and the team at Open Road.
Thank you Nitin!!
DAVE LUTZ thank you for your outstanding customer service . I love the car you sold me . Thank you for making the entire process so smooth and non complicated , I 'll be back for my future cars and highly recommend you to all my friends . THANKS AGAIN
I had a very courteous service advisor and very helpful. I also found the entry and drop-off very convenient. Overall, it was a very pleasant experience.
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