This is my second time of having the pleasure of dealing with Manjula. She's knowledgeable, helpful, and sincere. We needed an upgrade for our 17-year-old son, she treated him with such respect, he will be a lifelong customer of Bridgewater BMW. Thank You Manjula, it is truly appreciated!
Both Manjula Biju and the GM, Mike Yates were extremely helpful in getting me the vehicle I was looking for. They worked hard to stay within my budget and the end result was great. Vehicle Specialist, John Palombo took ample time to go over all of the new vehicle functions. Overall, I would highly recommend Bridgewater BMW - the staff is great, it's a family environment and they treat you like a person, not just another number on their sales quota. This is the second vehicle I've leased from them and the quality of service has remained consistent.
As always, quality of work was impeccable and the customer service was flawless. Cannot imagine dealing with another dealership. The performance division at Thompson is unlike anything offered by any BMW Dealership.
Nitin from Open Road BMW made deciding and leasing BMW X5 very easy for us. He was able to address all of our concerns and get the car we wanted. He was very prompt in reply to emails and phone calls. More importantly, I did not have to negotiate much - he gave me the best price and no other dealer was able to match it. Nitin worked with me to get the most of eligible program.
If you're in the market for a BMW be sure to ask for Nitin.
I plan to purchase my 2nd vehicle also through Nitin and the team at Open Road.
Thank you Nitin!!
DAVE LUTZ thank you for your outstanding customer service . I love the car you sold me . Thank you for making the entire process so smooth and non complicated , I 'll be back for my future cars and highly recommend you to all my friends . THANKS AGAIN
I was provided great service from Open Road BMW CPO on November 30th. Hamada Elmasary was my client advisor who assisted with sale of my 2015 X5. He was amazingly patient with me during process, answering all of my questions before, during and after the sale. He made sure that I was well taken care of. The entire staff was very welcoming and warm. If you’re in the market for a pre-owned BMW go see Hamada, he will take care of you. Now if I could only get used to the new electric steering all would be great ¿
Very pleasant BMW buying experience from Mr. Eugene Poznyak @ Open Road BMW Edison. I am extremely impressed by Eugene's expertise and care on customers and 100% satisfied by the top class of the services.
I was in communication with several BMW dealerships trying to strike a deal on a new m240i. When I reached out to Open Road BMW, Santiago contacted me immediately and told me about a car they had in stock that he thought I would like. Long story short, this was by far the best car buying experience I have ever had. Santiago was extremely knowledgeable about the vehicle and it was obvious that he is very passionate about what he does. He made the entire process as smooth and efficient as possible. I would highly recommend Santiago and Open Road BMW to all of my friends and family. Open Road BMW has earning my business for many years to come.
Hamada El Masry was perhaps the best salesman. He led me to my dream car, a x5. I have driven a Mercedes car for about 12 years but somehow Hamada made me switch to Bmw. The car I chose is so comfortable and perfect for me and I thank Hamada for that.
Picked up a certified pre-owned 2014 5 series yesterday. Excellent range of cars and trims to choose from. We were helped by Paul Moomjian. If you go there, definitely ask for him. He was very knowledgeable about the vehicle and was very upfront about price and options. Would recommend to everyone who is new to BMW and thinking of picking up a CPO vehicle.
I took my car in for a phone integration problem (Bluetooth phone calls would switch to a radio station then eventually switch back to the phone call, and sometimes disconnecting on their own), which resulted in the dealer upgrading the car's software. When I picked up my car, I noticed that all the settings that I had made and saved in the car's software were gone! The car's default audio voice was now British english and the time was set to 24 hour time. While I appreciated the software update and it appears to have solved the original problem I'd been experiencing, I would have expected the technician to restore the car's settings to at least what they were when I took delivery of my car when new (2017). Further, it would have been desirable if they had saved my previous settings prior to the software update and restored them after the update was complete. It was time consuming and inconvenient to have to restore not only my personal settings, but many of the default settings present in BMWs when delivered in America. To add to my frustration, no one told me that I would have to reset all my preferences! That would have softened the blow a bit and I would have known what I was in for after pickup up my car.
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