Found this dealership and the car through cars.com. It was a remote buying experience for me but they took the time to answer all my questions including a thorough look through and video of the car as well. My buying experience was positive even though I was located in a different city
If you're buying, call Brian Giroux. If you're taking your car in for service, use Alan Solis. I've purchased two cars from BMW of Austin; both of which were great experiences. Brian was knowledgeable, helpful, not pushy, and was super polite to me, my wife, and daughter each time. Alan Solis in service is also amazing. He's kept me informed every time I take my car in, made sure I had a loaner if it was a longer appointment, and breaks down what can wait, and what needs to happen now. Both of these guys are phenomenal and I HIGHLY recommend them.
I went in to find a used car that I saw online. Marc was very helpful and didn't use any pressure sale tactics. He was quick to respond to my initial inquiry and follow up afterward. I haven't purchased a car yet, but would definitely return here.
I have been buying a new car every two years for a long time from different dealerships around Austin. I purchased my first BMW at BMW of Austin. I had an excellent experience shopping for a new car with Troy Massey. Absolutely stress free, quick, very professional sales process. He found all available discount options to match my expectations. Everything was handled in a timely and professional manner. It was my best shopping experience!
First time reviewer here- I was looking for a car at a great price without no issues what so ever- my research led me to Brian Giroux here at BMW Austin- I’m located in California and was looking to see if I could get the best price for a 350z they had in stock. Brian made it happen, not only was he patient with me- I didn’t even had to leave my home to take of this. Got me the car shipped in immaculate condition to my home in CA. Wonderful experience, Brian was very professional and always ready to keep me up to date on the car. No hassle, no headache, EXTREMELY good deal of a well taken care of car. Thanks Brian for definitely going above and beyond to get me on the road!
On the 30th of October ,after 2 months of searching I finally found a dealership that was worth doing business with. The Pre-owned internet sales manager Mr. Brian Giroux was the person that sold me my automobile ,he was very upfront and honest ,very professional and courteous .I went there not knowing what to expect after numerous bad experiences with car dealerships in San Antonio.Mr Giroux made me feel so comfortable with the deal that we closed on the car in less than an hour .I already had done my research on the car that i was purchasing and I knew where I wanted to be,as far as how much I wanted to spend BMW of Austin and Mr. Giroux exceeded my expectation. I am very happy with my purchase and I would highly recommend to everyone who is searching for a new or used automobile to take the time and effort to visit a BMW of Austin,they also have almost next to new used cars that they sell for penske if you don't believe me check their website. Once again thank you Brian for making me happy with my purchase .I wish most salesmen in the car business were forthcoming like you,job well done.
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