This is my second time of having the pleasure of dealing with Manjula. She's knowledgeable, helpful, and sincere. We needed an upgrade for our 17-year-old son, she treated him with such respect, he will be a lifelong customer of Bridgewater BMW. Thank You Manjula, it is truly appreciated!
Both Manjula Biju and the GM, Mike Yates were extremely helpful in getting me the vehicle I was looking for. They worked hard to stay within my budget and the end result was great. Vehicle Specialist, John Palombo took ample time to go over all of the new vehicle functions. Overall, I would highly recommend Bridgewater BMW - the staff is great, it's a family environment and they treat you like a person, not just another number on their sales quota. This is the second vehicle I've leased from them and the quality of service has remained consistent.
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
I brought my 3 Series in to have the air bag replaced and while it was there had the oil changed and the radio repaired (it did not turn off). From the minute I drove in the staff could not have been more helpful. Service Advisor Gina Todisco was a pleasure to work with. While I was waiting, she reported back to tell me how the service was progressing. The technician E. Ibanez, immediately identified the problem with the radio and knew how to repair it. The repair took quite some time since Mr Ibanez would not reinstall the radio until he was sure the epoxy was thoroughly dry. Gina apologized for the time it was taking and even offered to drive me home. Attentiveness such as this is more than I ever expected. I was provided with a list of things which will need to be looked at, but they did not try to convince me that everything needed to be repaired immediately. They know how to treat customers and how to develop long term relationships.
Nitin from Open Road BMW made deciding and leasing BMW X5 very easy for us. He was able to address all of our concerns and get the car we wanted. He was very prompt in reply to emails and phone calls. More importantly, I did not have to negotiate much - he gave me the best price and no other dealer was able to match it. Nitin worked with me to get the most of eligible program.
If you're in the market for a BMW be sure to ask for Nitin.
I plan to purchase my 2nd vehicle also through Nitin and the team at Open Road.
Thank you Nitin!!
Although the dealership is small i had a good experience. I had done my research by shopping at other dealers as well so I was well prepared while visiting this dealership. It was nice to see a woman at the dealership. I liked Manjula as she seemed credible by providing all the relevant details clearly and she wasn't pushy like other car salesman. I was able to negotiate a relatively good price.
I went there to check out a preowned vehicle but was disappointed that the vehicle was sold.but thanks to my sale person Manjula who made me and my wife feel so comfortable. Also she NEVER gave up looking for a vehicle that would fit my budget and life style. She NAILED IT !!! giving me a vehicle that has style and class and it was a brand new vehicle. THANK YOU SO MUCH Manjula your the best. I TRULY appreciate all you done for us and not trying to pushing us into just any vehicle. They not to trust a car sales man then try a saleswoman........ thank you !!!! P.s. my wife got gifts and I brought the car 🤔🤔🤔😂😂😂😂😂😂
DAVE LUTZ thank you for your outstanding customer service . I love the car you sold me . Thank you for making the entire process so smooth and non complicated , I 'll be back for my future cars and highly recommend you to all my friends . THANKS AGAIN
I was provided great service from Open Road BMW CPO on November 30th. Hamada Elmasary was my client advisor who assisted with sale of my 2015 X5. He was amazingly patient with me during process, answering all of my questions before, during and after the sale. He made sure that I was well taken care of. The entire staff was very welcoming and warm. If you’re in the market for a pre-owned BMW go see Hamada, he will take care of you. Now if I could only get used to the new electric steering all would be great ¿
Very pleasant BMW buying experience from Mr. Eugene Poznyak @ Open Road BMW Edison. I am extremely impressed by Eugene's expertise and care on customers and 100% satisfied by the top class of the services.
by Mrs.Margaret Montague from East Stroudsburg,PA.
December 14, 2017
This is my second purchase at this location. Originally I purchased a pre-Owned vehicle in 2012 .I was very pleased with the purchase and the staff, as a matter of fact I felt it couldn't get any better.Boy was I wrong. Nick Di Bernard was awesome he went above and beyond my spectations. He was courteous professional and stood true to his word. I'm so happy with my 2014 Grand Turismo...Thanks Nick for creating a" miracle" and Jeff(aka Barry White) for making the finalization so smooth.
I was so blown away by the Wilson Grace, who contacted me after I purchased my new X4.
I honestly enjoyed the hour he spent with me going over my car. He was patient and understanding and he made me very comfortable with all the new features.
I have never had such a pleasant experience in all my years owning a new car.
Thanks for having such a helpful person especially after the deal is done.
I was in communication with several BMW dealerships trying to strike a deal on a new m240i. When I reached out to Open Road BMW, Santiago contacted me immediately and told me about a car they had in stock that he thought I would like. Long story short, this was by far the best car buying experience I have ever had. Santiago was extremely knowledgeable about the vehicle and it was obvious that he is very passionate about what he does. He made the entire process as smooth and efficient as possible. I would highly recommend Santiago and Open Road BMW to all of my friends and family. Open Road BMW has earning my business for many years to come.
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