The staff at Park Ave BMW is outstanding. Andy made this purchase easy. Matt and Jack made the pick up of the vehicle an easy experience. Andy is one of the best sales people I have ever dealt with. No nonsense, you buy the vehicle you want, not what they want you to buy! I strongly recommend this dealership! A note to all, please purchase the GAP insurance, this is one of the most important decisions when signing the papers. Do not get caught short insurance wise, by not protecting yourself!
Bobby made our car buying experience a breeze. From the very first conversation to the time we closed the deal he was very transparent and willing to work with us. We live in CT and discussed our needs by phone and when we arrived, he had already lined up all the paperwork and things were just as we had discussed and agreed to. Howie was equally friendly and professional as we signed all the paperwork. We could not have asked for more! Thank you Bobby and Howie.
I brought my 3 Series in to have the air bag replaced and while it was there had the oil changed and the radio repaired (it did not turn off). From the minute I drove in the staff could not have been more helpful. Service Advisor Gina Todisco was a pleasure to work with. While I was waiting, she reported back to tell me how the service was progressing. The technician E. Ibanez, immediately identified the problem with the radio and knew how to repair it. The repair took quite some time since Mr Ibanez would not reinstall the radio until he was sure the epoxy was thoroughly dry. Gina apologized for the time it was taking and even offered to drive me home. Attentiveness such as this is more than I ever expected. I was provided with a list of things which will need to be looked at, but they did not try to convince me that everything needed to be repaired immediately. They know how to treat customers and how to develop long term relationships.
From the start Terrence Holmes was truly professional an accommodating. This is the second car we purchased from Wide World BMW in a 3 month span. Ricky in Finance did an outstanding job of keeping us informed of the process, and expediting the paper work. The car was a surprise gift for my sons 17th birthday on December 18th. Terrence offered to store the car for 2 weeks on the dealership property, which helped us out immensely.
All went well with Brian in sales. I previewed the car over the internet on Cars, got a deal sheet by email and drove from Maryland to New York here alll went well Until the business manager was so busy that I waited for an hour + to sign papers. Brian was great but the process took too long. Of course it was Black Friday. The 240 I X Drive is great. Larry
I leased a BMW from the Mamaroneck location and my experience was terrific. The dealer & my salesman, Lee Porrazzo, were very personable and helpful. Also super knowledgeable and til this day Lee is always there for support and questions regarding my vehicle. He provides superb customer service.
The best service in any Bmw dealership Iv been to!
by A. Vanyukova from Bronx, NY
November 19, 2018
After having leased a few BMW’s from dealerships, i found myself at the mamaroneck one. My sales guy was Lee and he was beyond helpful. I came near closing time and he spent almost 2 hours with me and stayed late to answer all my questions! Obviously i leased the car but even after his portion of the sale was over, to my surprise- he didn’t leave! He stayed until i finished everything and made sure everything went smooth and i was happy! What was even more shocking! He actually reached out about a month or 2 after i left just to see if i was happy with the car! I can say for sure that i won’t be leaving this dealership due to the care and kindness this sales rep showed me! Thanks so much Lee!
This is my second time of having the pleasure of dealing with Manjula. She's knowledgeable, helpful, and sincere. We needed an upgrade for our 17-year-old son, she treated him with such respect, he will be a lifelong customer of Bridgewater BMW. Thank You Manjula, it is truly appreciated!
Both Manjula Biju and the GM, Mike Yates were extremely helpful in getting me the vehicle I was looking for. They worked hard to stay within my budget and the end result was great. Vehicle Specialist, John Palombo took ample time to go over all of the new vehicle functions. Overall, I would highly recommend Bridgewater BMW - the staff is great, it's a family environment and they treat you like a person, not just another number on their sales quota. This is the second vehicle I've leased from them and the quality of service has remained consistent.
Nitin from Open Road BMW made deciding and leasing BMW X5 very easy for us. He was able to address all of our concerns and get the car we wanted. He was very prompt in reply to emails and phone calls. More importantly, I did not have to negotiate much - he gave me the best price and no other dealer was able to match it. Nitin worked with me to get the most of eligible program.
If you're in the market for a BMW be sure to ask for Nitin.
I plan to purchase my 2nd vehicle also through Nitin and the team at Open Road.
Thank you Nitin!!
I had been taking my 3 series for service here and always had a great experience with Kevin, my service manager. When my lease was ending, he recommended i speak to Ricardo, one of the salesmen. Ricardo helped me every step of the way. He had suggested that i custom order the car because i wanted special features. I would have never considered this otherwise. This was definitely the way to go and ended up saving me a lot of money in the long run that I would have otherwise spent on features i did not want or need. He was always available whenever i had questions. He was even able to get me into the new car sooner than anticipated. Everything went smoothly on the day of pickup. Having had a horrible experience at BMW Edison with a finance manager, I was not looking forward to dealing with the finance manager at Wide World, but Joe was great! He made everything quick and painless. I would definitely recommend this dealership not only for a new car, but service as well.
DAVE LUTZ thank you for your outstanding customer service . I love the car you sold me . Thank you for making the entire process so smooth and non complicated , I 'll be back for my future cars and highly recommend you to all my friends . THANKS AGAIN
Although the dealership is small i had a good experience. I had done my research by shopping at other dealers as well so I was well prepared while visiting this dealership. It was nice to see a woman at the dealership. I liked Manjula as she seemed credible by providing all the relevant details clearly and she wasn't pushy like other car salesman. I was able to negotiate a relatively good price.
Matthew Poterbin was the salesman I dealt with. He was very professional as well as knowledgeable. He helped me get the deal I needed and kept me informed as to the production and transportation of my car. It was a very good experience in purchasing a new car. Ricky was very helpful and got me into my new car very quickly - which was very appreciated.
I was provided great service from Open Road BMW CPO on November 30th. Hamada Elmasary was my client advisor who assisted with sale of my 2015 X5. He was amazingly patient with me during process, answering all of my questions before, during and after the sale. He made sure that I was well taken care of. The entire staff was very welcoming and warm. If you’re in the market for a pre-owned BMW go see Hamada, he will take care of you. Now if I could only get used to the new electric steering all would be great ¿
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