My experience here was amazing! I was initially going to buy a Nissan Rogue on Mayfield Rd but when I came to New Line to compare I was blown away. From the second I walked in everybody was incredible! Dave, the salesman I worked with, was AMAZING. He was friendly, passionate, and worked with me to give me the best deal possible on a new car. I honestly could not have asked for a better experience. Ask for Dave if you come here! You won’t regret it. The other finance manager I worked with, Brian was equally as amazing and was very helpful!.
Mr. Kasmer was easy to deal with and very knowledgeable about their cars. I drove 3.75 hours to buy my BMW because it was a good deal and it was IMMACULATE. The pictures were perfect and the car lived up to their description. Overall a great experience.
Told Steve what i wanted and my budget. He found me a car, one i thought i could never have, and than made it fit in my budget even with the service warrenty. If you want your dream car make it a reality.
Steve ! Thank you so much for your excellent and professional customer service ! My wife and I we do work in the customer service business and it is absolutely a pleasure and refreshing to see someone like you who has passion, who has honesty but most of all personality and creativity !!!
You are not just a sales man we do consider you as a friend ,you went above and beyond and you delivered a dream car for us !
We do wish you nothing but the best for the future and you're definitely going to see us purchasing many many more cars from you !!!
All the best stay well Zoltán and Judit !!!
Before I start talking about the dealership, I would like to share my experience with the salesman name Q. I found a one owner Dealer maintained BMW on cars.com. I called the dealership immediately and q happened to pick up the phone. I put down the down payment on the car to show him I was serious. I had 2 cars I had payments left on. I owed more than what the car was worth. Q got me the best interest rate, even my bank that I have mortgage w and been banking 11 years for could not march Q's interest rate. He also got me exactly what I owed on the car which is 2k above the kbb. Q also made sure he gave me the best price on the car.. I bought a one owner m5 that's been dealer maintained (black on black 6 speed) for 5-6k less than the fair market price... Q didn't convince me this was the car I wanted, he never forced h car on me but was so professional and responsive every time I had a question about the car. Experience could not be any better, the best car buying experience ever. The deal was so well put together I had no choice but to drive to Ohio from Virginia and take 2 days off from work. The finance manager(Dan) also made sure I walked out the dealership w the best warranties and best coverage and rate for the car. Overall never had a such a good experience buying a car. Honestly BMW is blessed to have a such a honest hard working friendly salesman working for them. Thank you Q!
James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
James is the ABSOLUTE BEST! He was very professional and patient. He wasn’t pushy or never once made me feel pressured into rushing anything. He took time to explain all details of the vehicle to me even before I expressed sincere interest. He has obtained a lifetime BMW owner.
Everyone went above and beyond to make sure the car was perfect. They went the extra mile to put my custom pinstripes on, keep me updated and pick me up at the rental store. Had the big cloth over the car for the "Reveal" I'm in Pittsburgh and it was worth the drive. For someone who never dealt with this dealership, they handled the transaction as if I had bought a fleet of vehicles.
Amazing experience with Matthew Mills! Professional and polite salesperson
Attentive to customer's needs
Salesperson went above & beyond — locating a specific vehicle, delivering vehicle to customer, staying after hours, etc.
Mike O. Thanks for coming in on your personal day to help complete the sale, your patience were put to the test, thanks for working with our unique and trying situation. Would 100% recommend your dealership to anyone wanting to have a remarkable experience.
Staff very pleasant and friendly. Professional but made you feel comfortable making sure that every question was answered. Never pressured you into anything but gave you options from which to choose. Staff goes out of their way to make certain that your experience with buying a car is memorable. Thank you guys
I’ve never been in a BMW dealership before and was very pleasantly surprised. Seems to me the sales people are a “ cut or two” above the typical car salesman. I worked with Eric and Art on a purchase of a used vehicle. No pressure, not pushy, and no BS. We agreed on terms and price and my wife and I left as very happy customers.
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