I was looking for a specific car that was at this CarMax. Problem was that I live in Minnesota, not Chicago and would have to traveling a great distance for a car I had not seen other than in pics, potentially risking wasting a great deal of time and money. I had to trust Jonathan, my salesman, to tell me the condition of the car where the pics could not. He was completely honest and the car was exactly what he said it was. Between Jonathan and Adam, the sales manager i was able to close the deal and drive back to home within an hour. I am completely pleased with the car and 100% satisfied with the dealership. I guess you can trust a car dealership. I did and they did not let me down. Thanks guys.
The overall experience was nice. The sales associate was nice. But when I got home and lifted the hood. I realized I immediately needed new filters, new oil. Top of the antifreeze the windshield wiper fluid was empty. Everything was good until then. Then I was just irritated and realized I was going to be paying a few hundred dollars to get everything up to par.
This Rick from the Westside of Chicago went to first class motors and talk to DJ were he hook me up with a good deal on my Cadillac SRX 2015 and he treated me like family and gave me a good deal on my trad in so go talk to DJ out there at first class motors were they treat you like family
Excellent Service, make you feel like a valued cus
by Ben H from Battle Creek, MI
May 1, 2018
Just finished purchasing a Porsche Panamera GTS from this dealership last weekend. The GTS trimline of the Panamarea is very difficult to find at a reasonable price. They were able to find an excellent vehicle (fully loaded & decent miles). It was also priced reasonably for condition/mile. We even traveled 3 hrs from out of state (twice) to get the deal done. Mike, Ben and Tricia really made a great impression and made this used car purchase as painless as possible. Thanks & Great Job!!
Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we???re so glad we did! Rolly Davidson made the experience easy as possible and quickly welcomed us to the Knauz family. Thanks for the five star service. I plan to come back for future purchases and would recommend this dealership to any of our friends and family!
I had a scary experience when the Accelerator of my car stopped working while I was on the highway. I would hope that BMW leadership Would note that there should be some time allowed for a drive her to get hurt his car off the highway, before the vehicle goes into limp mode.
I was lucky I was in the right-hand lane when this happened and could get my car into a small space where the road I was on allowed you to turn off to another highway. There was no shoulder on the road I was traveling. So this could have been my fatal ride.
Also I trust the repair has been done fully and well, based on my past experience with this dealership. But I cannot accurately report since I just picked up the car after repairs yesterday
I had a noise coming from my wheel as a result of apparent damage from parking boot. The manager took it for a quick spin and discovered it was just something bent. He fixed in in seconds and sent me on my way at no charge. It was a busy day there and they did me a big favor.
We just purchased a used BMW 550xi. The process couldn't have been more painless. My friend purchased a vehicle from here a couple weeks ago, we came back and purchased our vehicle here as well. All because of their customer service, honesty and dedication to taking care of their customers.
I stopped by the lot to look at an older Chevy I saw online. Once I got there, a salesman, Otto took me browsing through a few other cars. I was really interested in a Toyota but didn't think I could afford it. After leaving that night with cold feet, the sales continued to check in on me and eventually contacted me when he found a car I would love. I came in to see the Highlander and fell in love. The dealership stayed open until I was finally ready to make the commiment to purschase the car. A few service issues were needed, however the dealership handled them and got me on the road safetly and quickly. Great place to by a car.
Mike Alwin in the Service Department always takes great care of me and my vehicle. It’s always a smooth process to get my vehicle in, get my loaner car and be on my way. Thank you again for all of your help during my Service visits!
Just purchased my 14th BMW from Laurel BMW and Jeff Abbas and Rich Stoll made the experience wonderful. Jeff patiently answered all of my questions and Rich made the deal happen with good pricing.
I highly recommend the dealership and Jeff and Rich to anyone interested in purchasing a BMW!
Searched their website for the car with desired specs and found a great match. Deal/ negotiations were straight forward and prompt.
Took the car for a short test drive and then home for family review.
Good people to deal with.
We were searching for a BMW X1 for some time and found the best deal in Elmhurst BMW. The car was loaded with options and priced lower than Chicago area BMW dealers. The sales manager Anthony was very patient answering all our questions and with the test drive. The sales process was very smooth and General Manager Irv checked if everything was fine with the car few days after the purchase. The car itself is a great buy and giving excellent mileage. I would definitely recommend buying BMW from Elmhurst BMW.
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