My experience there at west coast auto was good but the fact that I have to get a new bulb for my tail light and battery for my remote they should of have to replace that not me other then that very good.
I heartily recommend Anthony for all your service needs. He is 100% customer focused... and very helpful. Always does the followup, makes sure you are completely satisfied with the support. Great guy. Ontario BMW is lucky to have him.
BMW of Riverside delivers in so many ways! Customer service is 10 star. Mark drove the BMW from Riverside to Palo Alto to deliver my car. I never bought a car without seeing it (but we know what a BMW looks like) they made the transaction so seamless and fast. They took all the worry out of my over-the-phone-purchase. Took all of 30 minutes to sign the paperwork (if that) and the car was mine. I cannot believe they delivered the car to me 404 miles away. Answered all my questions. Extremely knowledgeable. Ask for Mark and he will take care of you. Best salesman ever. I am thrilled with my new (to me) pre certified car. And the price, hands down the best price around. That is why I bought a car 404 mile away!!
Awesome car buying experience!! Ethan is the best!
by Grace from Tustin, CA
October 19, 2017
I bought a car yesterday from Topline Automotive and I am very happy with it! My experience with Topline and their staff has been top notch from the beginning. I had been looking to buy a used BMW for 5 years now, and due to unforeseen circumstances I was looking to buy one within the month. I did my research and did my numbers, and found 3 really good deals. I checked out the other cars and dealers in Orange County and had my friend also run numbers on her end.
I expressed interest in the car I found at Topline and called to see when I could check it out. The manager/director, Ethan Lam, helped me from start to finish. He was great! Not pushy or aggressive, very communicative, and super helpful. I filled out the online application they have on their website for financing and he found me such an awesome deal/rate, it was unbelievable. He went above and beyond and I am very happy with his efforts!
The quality of the cars that Topline has is impressive. The car I ended up buying looked really clean and well-maintained. There are extensive photos for every one of their vehicles available online, so there were no surprises. They have an extremely nice selection of used luxury cars that have been well-maintained and look brand new.
The car I chose runs beautifully and was such a good deal, it still feels unreal! I love my car!!! Thank you so much Ethan! I appreciate the awesome service and quality vehicle. Grateful!!!
Just leased 3rd BMW and I couldn???t be happier. Top notch experience and best price!! Found the exact trim I was looking for and price far better than the competitors. Thank you Michael! I???ll see you in 24 month!!
my experience at Crevier BMW was a repeat of the last time working with Mark Holmes. He knew what I wanted and explained the features of the Pre-owned 535 I purchased. I have previously purchased a 545 from Mark Holmes several years ago. Everything went smoothly. I hope to see Mark again when I am ready for another BMW. I have been doing business with Crevier since 1992.
I had taken my car for service at Crevier many times as decided to check them out to purchase a Pre-owned certified BMW. Mark Holmes, my sales account manager was excellent. He knew everything about all the cars and features. He was very helpful in making some recommendations or suggestions when I asked him. I loved that he did NOT push me at all into buying. I was able to bring my husband and kids back to look at a couple of the cars that I was considering and also test drive. Mark was great in every way and I even managed to make him smile! The process was very easy. I bought a 4 series 280i Gran Coupe and I love it. If you want to buy a Pre-Owned Certified BMW, this is the place. They have way more to choose from becuase they are the biggest dealershipin the country and they are set up to assist and help you in every way. Everyone is very nice and helpful. They have BMW great accessories that you can buy too. The finance manager that prepared my load, Eli, was also great. He explained everything and prepared all the paperwork and was easy to talk to and ask questions.
End-of-lease process was a surprisingly positive experience
by GenX from DealerRater.com
December 2, 2018
I received a call from Gonzalo when I was two payments away from the end of my lease. He offered to go over with me some incentive offers for a new lease. Although my lease was financed through BMW Monrovia, I???ve taken my cars to New Century for service many times over the years. I know them to be friendly and efficient, and I was anxious about owing $4K at the end of my lease due to over-mileage. Gonzalo was straightforward with me and didn???t subject to me to the typical sales pitch or try hard-sell tactics. His honesty and the respectful way he worked with me made it the most positive experience of I???ve ever had with getting into a new vehicle. He clearly presented the essential information to allow me to understand my options and make an informed decision. There were no slight-of-hand tricks. There was no B.S. What is usually a stressful experience turned out to be surprisingly positive.
This Hyundai dealership is great! They were very professional, fast and informative. Want to buy a Hyundai? Go see Christina or Jovan. Finance guy Sal was AWESOME. Well done guys! I will be back and send others too.
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