I highly recommend BMW of Nashville for both sales and service. Jeff Pereira was awesome in listening to my needs/desires in my X5 purchase, getting directly to the options and giving his opinion when I asked for it. Fun, relaxed, no pressure purchase. This week, I did not have a service appt. but had a very low tire and was nervous to drive my car as I'm a realtor in it all the time with clients. Michael and the team in the service department immediately found the issue (screw), worked me in, replaced the tire and washed my car for me. Its awesome being able to rely on help when its needed AND to have a happy, clean, classy lobby to wait in while my X5 is being serviced. Loving being a BMW owner.
The team at BMW that I worked with were ALL wonderful. Starting right at the front desk with Andy - She has the innate ability to make you feel welcome the moment you walk through the door. I told her I wanted to work with a female salesperson. I was delighted to learn that this dealership has two! Sadly, most dealerships have none. Andy introduced me to Carol Lawson, who was my salesperson throughout. She was terrific! Next came Paul, one of the geniuses. On the day I picked up my new vehicle, he took the time I needed to go over all the fun features of the X1 I had purchased. So kudos to a very well run organization. It appears to this satisfied customer that management cares about the buying experience of their consumers and has put both the time and effort in professionally training ALL of their staff.
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