Found a few cars I was interested in online. Called and was told how online works, but I was visiting Houston area the following week, so I decided I wanted to just go to the dealership. I was very impressed how easy this process was. After test driving four cars decided on the Maxima (my third Maxima). Was told it was not ready to roll and it would take a few days for it to be ready. I told the salesman that we were leaving Houston in three days and I needed to take the car with me. Thank you Sergio for making sure my car would be ready and texting me with updates, as I asked about the deadline promised.
Joe Fuentes in Service did an excellent job in making things easy for my wife to get our X3 repaired. Efficient, to the point, courteous - unfortunately rare in many service businesses but Joe has all three in abundance. Thank you for a great client experience.
Jose is the most amazing client advisor I???ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when negotiating. In all my years of purchasing vehicles, I sure wish Jose would have been there for each one. I had never been to this amazing new dealership but was very fortunate to arrive at a time when Jose was free and available. He answered all my questions and ensured if other assistance was needed for a response he went and brought the person to me. The negotiations went well and we soon arrived at a suitable price with minimal issues. The finance team was equally impressive. The transaction progressed smoothly and I was soon able to depart. Jay sure knows the way to ensure an efficient process. Returning the next day, I meet with Jaipaul who walked me through the vehicle features. His ability to make the features easily understood are exceptional. The dealership overall is easily a 10....but they have a jeweled star in Jose. He easily exceeds a 10. Thanks for making the purchase process go smoothly.
I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!!
I cannot Thank Jose enough for making 1 of my dreams come true. I was looking for a car online but wasn???t sure what I wanted exactly, I knew my price point and what I wanted for my trade too. Not only did I get what I was asking for my trade I also got a BMW the way I wanted :) He made the process so easy and painless. Thank you Jose! I will recommend you to anyone buying a car!!!!
Dealt with Charles Jackson on buying a Cadillac Escalade everything went well and my wife is happy didn't learn everything about the vehicle it was to late by the time we left but they did offer us to go back another time for them to show us
It was kind of a long wait to get registered for service but once registered and they realized the wait could be over 3 hours, they gave me a nice loaner. They called me about 5 hours later. They were very friendly and professional. I expect to be a regular customer
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