While driving to St Louis for a 2 day meeting meeting, I got a diagnostic warning on the car. Made it (in panic mode) the last 12 miles to my hotel and called the closest BMW dealer just before closing time. I wanted to have the car towed over to the service dept. I was told the service dept was really backed up and to call back when they opened tomorrow morning. When I called back at 7AM, I got Patti Kupfer. She said send it on over and she'd get it looked at and see what they could do. She called back later that day and told me the problem and said the parts were in stock and she thought they could get it finished by the time my meeting was over. True to her word the car was ready as promised! Great service!
I have never had a team work so hard to make my dream happen. Veronica Tran and the finance manager spent hours to make sure that i got what I wanted for the package that met my needs. I am so happy to have my dream-car, and the support of the staff at the dealership. I couldnt reccomend them any higher...It feels like i have found a new family. Thanks so much!
The service is Superior to the many BMW Dealerships I visited over the 3 week period I have been shopping for the right vehicle. The staff and special finance manager, Steven Toppins was awesome and extremely helpful. No pressure tactics and very knowledgeable. If you are shopping for a new or used BMW I highly recommend you make West County BMW your first stop and ask for Steven Toppins. You won't regret it.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.