There are still some out there!
November 6, 2018
My experience at BMW of White Plains, NY was one good thing followed by another good thing. Or I should say GREAT thing! I was visiting the area and one day the car started screeching very loudly. I went to the dealership and they said "Bring it right in' and everybody was saying to me "It's going to be alright" I was extremely upset because I live in NH and I was in NY. They told me it was going to cost $160.00 to diagnose the problem. So I waited (coffees, sodas, sandwiches, water, computers and a gift shop....kept me occupied). 20 minutes later Seth Williams, the gentleman who took my information, a very polite and amiable young man, came out and said I was all set to go. Rock in the brake gasket. I was happy it was so quick and easy. I said it was well worth the $160.00. He said "Oh no, no charge"!!!! So then I was crying. Went out to my car and it was washed AND vacuumed meticulously!!!! There are still some really good people out there!!! Thank you everyone at the deanship and Seth Williams. <3!!!