November 6, 2018
I am so pleased with my service adviser, Adam Crews. First of all, I came to see him about 5 minutes before he was about to leave for the day. I wanted to ask him about some recommended service for my BMW 135i. He spent 1/2 hour with me, which I thought was very nice. We went over what I needed done on my car. I told him I had a Costco warranty, and he said.....no problem. Well, I brought my car in, got a loaner and Adam kept in contact with me throughout the entire process. He really took good care of me. He treated me like I just purchased a $100K 7 series. I am so happy with my experience with Adam, and with Patrick BMW in general. I have worked with Adam for almost 10 years.....and I see why he is still at Patrick BMW....he certainly is a valuable employee. 5 stars for Adam and 5 stars for Patrick BMW.