by Judy extremely happy customer from King of Prussia, PA
October 5, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great experience and great staff. Very generous and kind throughout the buying experience. Would strongly recommend this dealership to others looking for a new vehicle. Great mom and pop feel from beginning to end. Purchased a 2008 Toyota Tundra.
I had an excellent experience with my purchase. The owner Michael and I struck an instant rapore and my salesman Heath worked collaboratively with me to come to agreable and mutually beneficial terms. A family owned business that makes you feel welcome from the moment you step in the door to the time you leave with your new vehicle
Best car buying experience ever. No pressure whatsoever. Herb, our sales guy, was awesome. He knew the car inside and out. He had all the paperwork prepared for when we arrived, and it only took an hour total to get everything done. Can speak highly enough of our experience and would definitely recommend buying a car from these guys.
Easy and helpful are the two best words to describe my buying experience. Staff was extremely helpful in allowing me to test drive and check out the BMW X5 that I purchased from this dealership. Needed extra time to show car to family and looked at. They allowed me to take car for 3 hours to get checked and to show family. Low pressure sales attitude and worked with me to get the car out the door for my budget. Buying the vehicle took less than 30 minutes and I was on my way with my purchase. Adam was knowledgeable of the buying process and willing to help any way he could.
On Tuesday November 14th 2017 we purchased a vehicle from Johnny at Burns Auto and Truck Center. I was giving great customer service. The professionalism was awesome everything that I expected was provided. Johnny was great and walking through everything that I was doing and needed help with. And Gene the finance mgr was great at helping me get into the vehicle I want it. The facility was very clean organized and do appearances all the vehicle look great. At the end of the day after we drove 10 hours that day to get our vehicle we're very pleased and very happy for the service the staff provided to us. Johnny and you.Gene thank
Very pleased with the sale and the level of service
by tonifromjersey from DealerRater.com
December 1, 2018
I bought a 2015 Audi A3 Convertible from Rich at eimports4less and I'm very happy. It was such a simple process and was all over in a few days. I sent an email through the website that I was interested in the car one night and sent the email to see if the car was still available and Rich called me the next day. After we spoke, we suggested that I complete financing form with a deposit. Afterwards, I was approved and could pick up the car in two days. You can't beat that...... The pick up also went smoothly and Rich was very accommodating and thorough. I felt the exchange was honest and didn't feel like I had somehow in the end, been cheated. I would recommend Rich to others in a heart beat!!
I got an excellent deal on a very nice, low mileage car. The service is better than you’ll find anywhere. I will definitely be a repeat customer & recommend these guys to anyone in the market for the nicest, difficult to find, low mileage vehicles. Most importantly - No BS or hidden fees with these guys!
Every one at the dealership is professional but also easy going, managment is so open and upfront with information that makes things easy to understand. I have recommended my family and friends and every time they tell me they are happy. Mainline have a great selection of vehicles and also banks that will help. The manager Miguel is great he makes buying easy.
Search engine was easy and mostly accurate. Some details about the vehicle were off, for example, the listing stated the vehicle had gps and memory seats. The vehicle actually does not have either. Also, the vehicle has a spoiler moonroof and not a full functioning moonroof. Despite those missed details, thanks to Cars.com, I was still able to make a good vehicle purchase.
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