Normally I hate shopping for a car but this time I was pleasantly surprised. The process was lengthy but because it kept moving and the sales and finance people didn’t play games, I didn’t even notice. Kudos to salesman Christian Hodges and finance rep Richard Todd!
Unreal! Bob Smith BMW in Calabasas led by Wayne Lewis, Katherine and Tim Smith elevation customer service to an new level. A fun, personal experience that netted a beautiful BMW vehicle.
Every member of their team from Amir in finance to Justin in technology patiently raised the excitement of a new car purchase to an extraordinarily high level. They surpass Concierge service for sure!
We are now lifelong customers
World class service ! This is an example for all other BMW dealers should be follow. Everyone was very friendly and courteous. Especially Chris Smith, he is very helpful and patient with me. Thank you, I would recommend everyone to come to Rusnak BMW (Thousand Oaks).
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