I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
Pleasant car shopping experience with Steve Lewis.
by Tina from Woodinville, Wa
November 25, 2018
We appreciate the time and patience that Steve Lewis gave us while selecting a car at Elliott Bay Motors. Unfortunately I have some disabilities that makes car shopping a bit more challenging. Steve was very patient , and accommodating during the whole process. I never felt rushed or pressured. Thank you again Steve for all your help.
My salesman Kyle Harrell has given excellent customer service from the first time I walked into the dealership. He ordered me a new vehicle and has kept me updated throughout the whole process. I never felt high pressured to get anything other than exactly what I wanted, that includes the final paperwork with the Finance Manager.
The entire buying experience was unlike any car buying experience I've ever had! Friendly, knowledgeable, honest, helpful and accommodating! I called to ask about an SUV I had seen on Cars.com and Mark went out and took pictures of it and texted them to me. He then had it ready for me when I arrived to test drive it. They let me take it for a test drive by myself (!) which is so awesome, because I wasn't all nervous about someone watching me drive. I came back and talked with the financial people. I made a reasonable lower offer and they agreed to it. There were some scratches under the door handles and they buffed them out. The final meeting with the financial gentleman took like 15 minutes. No hard sell on buying a warranty or anything like that. The best/easiest car buying experience I've ever had. Classy guys!
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