I'm writing this review specifically for RAY!
Not only has Ray helped me pick out the best car, gave me the best deal possible on the car (i know so because I compared the prices of the SAME CAR from 3 different BMW dealerships) and patiently answered all my million questions (since its my first car), BUT he also want out of his way and responsibilities to help me be approved by the bank that did not want to initially give me a lease because of my financial situation.
So, if you need a new BMW, go to THIS dealership and ask for RAY specifically. Your experience does not depend on the dealership- it depends on the DEALERS.
So, if you want to get a car of your dreams, Ray will do everything for you to be able to afford it!
I wish that this is not only read by the customers, but also by the BMW Beverly Hills management because this guy needs a raise!
I felt great to get my first BMW in Beverly Hill dealer. The purchase process was easy and fast. However, the agent didn't pay their passion on their sell, the only thing they care is asking you to purchase a car.
The most pleasant experience buying a car in 58 years! I usually dread it, but this was actually enjoyable! It took under 2 hours! Staff is amazing and Don Engle is the guy to go to! Very professional and knowledgeable. Don???t bother shopping around if you want a BMW. Century West BMW is the only dealership you need.
Zach and Jarod are the dream team! They were very kind and professional through the whole process of helping me purchase a new 2019 X5. Zach took my order for the X5 two months before it was released and it arrived 30 days before expected. I was so excited! Zach handled a lot of the paper work be I arrived at the dealership and what was left was speaking with Jarod in finance. Jarod was also extremely helpful in explaining all my options but allowed me to choose what was best. Best sales and finance experience of all time. I???ve been driving a BMW since 2005. Owned one, and leased three from other dealerships and didn???t have a good experience each time. This was my first visit to Century BMW West and I met Zach. This will be the beginning of a long term relationship with Zach, Jarod, and Century BMW. Thank you dream team, you guys are the best!!!
Century West BMW is an awesome place to get your car! I???ve gotten my last 5 cars there & the service is bar none the best out there! Had my car serviced today; they put me in a bmw loaner and my car was done and washed within 3 hours! Can???t say enough about how precise and accommodating they are!
very testingly good. it found it interesting how they did...
by Manojshara from DealerRater.com
September 3, 2018
very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there
I worked with John Won and Henry Wu. Both were very responsive and easy to work with. They got me the car I wanted at a great price. They delivered the car to my office. The entire transaction was quick, easy and painless.
End-of-lease process was a surprisingly positive experience
by GenX from DealerRater.com
December 0, 2018
I received a call from Gonzalo when I was two payments away from the end of my lease. He offered to go over with me some incentive offers for a new lease. Although my lease was financed through BMW Monrovia, I???ve taken my cars to New Century for service many times over the years. I know them to be friendly and efficient, and I was anxious about owing $4K at the end of my lease due to over-mileage. Gonzalo was straightforward with me and didn???t subject to me to the typical sales pitch or try hard-sell tactics. His honesty and the respectful way he worked with me made it the most positive experience of I???ve ever had with getting into a new vehicle. He clearly presented the essential information to allow me to understand my options and make an informed decision. There were no slight-of-hand tricks. There was no B.S. What is usually a stressful experience turned out to be surprisingly positive.
I am very impressed with the customer service at New Century BMW. Hamlet was welcoming and very patient from the start. I was nervous because I came alone and didn???t know much about cars or financing, but Hamlet was very knowledgeable and made sure I understood every process. I never once felt rushed or pressured. I really appreciate that he acknowledged my concerns about the finances on my new car and worked with me to make sure I was happy with the car I chose. Thank you Jason Tu and Peter Morrison for your help. I can???t wait to tell my friends and family about this dealership and will definitely come back.
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