Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 5, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I really enjoyed the process of purchasing my Mercedes. Jana was super easy to work with and talk to and without any pressure whatsoever. Simply a joy to work with in fact I was going to go to another dealership when I didn???t initially find what I was working for, but I decided to stay and I found something that I liked because I enjoyed working with Jana. Travis in finance was professional and friendly and knows his craft.
I was lucky to find Arizona Specialty Motor on Cars.com when I was looking for my next car. I wasn't in a hurry to trade up and more wanted a special treat for myself. I took my time and looked at dozens of listings for several months. I emailed a few dealers and outreached ASM. I received a personalized response (not a template email) with a cell phone number encouraging me to text if I was interested in a test drive. I sent a text and received a quick response. All of my questions were answered and solutions were offered (installing a back-up camera) in my desired vehicle, which no other dealer had even mentioned was an option. I stopped by after work and was greeted immediately. The car was cleaned and ready for my test drive. Chad and Drew were so friendly, so relaxed and simply talked to me like a person- not a sale. We chatted about fantasy football while watching MNF. They worked with me on a fair trade amount and I had a new car in 2 1/2 hours with my EXACT desired monthly payment; no haggling and tons of laughter. I really can't believe we accomplished so much before dinner. I would highly encourage anyone to bring their business to them. So happy with my purchase!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Richard Rollnick, Shumacher, Excellent Experience!
by Ken from Scottsdale, AZ
October 24, 2018
My wife and I had an Excellent experience working with Richard Rollnick , Sales and Leasing Consultant for Schumacher Mercedes Benz in Scottsdale, AZ in the process of purchasing a new vehicle. I can not say enough about the professional manner by which Richard conducted himself throughout the process. He was very knowledgeable about his products, a gentleman at all times and most important was a good listener. He listened to our needs and interests and then directed us in the best buying direction for us.
I would highly recommend Richard Rollnick as the best person in AZ to work with to purchase a new or used Mercedes Benz.
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