Customer Focused, courteous & professional service dept!
November 5, 2018
In the last 20 years ,we have owned 7 BMW's and are experienced with 10 different dealerships across 7 states for service. Autohaus BMW of ST Louis has clearly been the best and the most customer focused dealership we have experienced and not because of over the top customer waiting areas. There's are nice:) We moved to STL 18 months ago and our 2011 and 2013 X's were purchased elsewhere but you wouldn't know it. I am always offered a loaner as a starting point, not just a ride. The dealer in MN where I purchased the vehicle didn't offer that always and even when it was a warranty repair. Secondly, Dan, Mike, and Victor in the service department are professionals who know their vehicles and always direct me to coupons or advertised service savings when I forget to look. They are honest in their service appraisals of my vehicles and willing to say when something isn't necessary. I never feel oversold on service or scared sold into additional services. What has really given me enthusiasm for this dealership once again was their willingness to advocate on my behalf for a pricey Diesel Exhaust Fluid tank sensor repair ($2300) at just 80k miles and not quite 5 years of ownership. They persuaded BMWUSA to give me more than fair compensation on the repair. Reminder, I didn't buy any of my previous BMW's from Autohaus. They are good honest people and I will shop for my next BMW from them for certain. When I told the cashier how pleased I was with their organization and how they treat their customers, she replied: "they treat the employees the same way. This is my 3rd dealership and they are the best to work for by far." Well-treated employees translates into well-treated customers in my opinion. Seems to be a good culture. Thank you again, Victor, Mike, Dan and the Autohaus team. Kevin Howes ST Louis Share review Write an update