I had a great experience with Erhard BMW. They were quick to contact me after my first inquiry. They provided me with all the information I needed to make a purchasing decision. They were able to accommodate an out-of-state purchase with ease. When I flew into Detroit they had a professional young man pick me up from the airport and drive me to the brand new and immaculate dealership. My experience with all of the sales staff and financing staff were courteous, professional and personal. Everything was setup and ready so that I could get on the road as quickly as possible for my trip back home. The vehicle was exactly as I expected it to be from the description and photos provided. It was one of if not the best purchasing experience(s).
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My husband and I drove a long distance to look at a used car they had. As we pulled up to the dealership, they were having a family and friends deal party. As we walked in the door, we were warmly greeted by all the friendly staff members. As we looked around, the indoor show room was very cool and the cars they have we're all super clean. I was very impressed with our sales member warren. He was a super sweet and knowledgeable. He made the buying process that much better. the only thing is my husband wishes he could have got a golf shirt! Thank you to the friendly staff and we will be telling all our friends and family!!!!
Dealership was clean and immediately received service from Dan Schulte, Sales representative. Dan was very professional and not pushy. Was willing to negotiate/work on price. Would work with Dan again!
Every time I need service Ilya is my go to guy. Not only does he provide excellent service but he goes above and beyond. I never have to call asking for an update or have to worry about what???s going on. Ilya always communicates and is on top of any issue. He also has worked with a 3rd party on my behalf and I didn???t have to repeat a single thing to the 3rd party. I won???t have anyone else handle my service needs. Thank you for all of your help. I appreciate the piece of mind you give.
This was a great experience overall from start to finish. I scheduled an appointment and was able to drop my vehicle off the evening prior and pick up my loaner vehicle. This was extremely helpful. Afterwards once my service was started. (3 recalls, a valve cover gasket and a diagnostic on a heat issue.) I was kept informed of my entire service process. I was updated as the repairs were completed and resolved. I would highly recommend this dealership and highly recommend their service staff to anyone that is looking for an inviting, easy and satisfying experience. Thank you Jeff for your integrity and expert knowledge. X6 is running great and better than ever.
We needed to replace a vehicle on short notice, and wanted to do so before we left on vacation. David Ugorowski helped us make the purchase happen quickly so we could get on the road. Thanks!
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