The service was good at first but after I backed out, they just ignored my request to get deposit back... The sales asked me to talk to front desk and front desk asked me to talk to sales. Very disappointed.
Let me start off by saying that I wasn't able to purchase a vehicle from RPM due to paperwork issues that were out of RPM control and mine.
To be perfectly honest with you I was scared to death that they were going to rob me blind because we're in different states and I wasn't able to view the vehicle in person. I was going to buy the vehicle sight unseen.
I prayed on it and put my faith in GOD and let me say that "Junior and Marcus" were not only HONEST, TRUST WORTHY and FAIR they were HASSLE FREE and the BEST car salesman I've ever dealt with. I regret not being able to complete the deal.
If I'm ever in the market for a new/used car from CA I'm checking RPM first, and I suggest you do the same¿¿
Although the car we wanted didnt work out, the customer service was excellent. MARCUS is a STAR! He should be in management. I have brought many mercedes in the past. Carmax is turning the tide when it comes to purchasing vehicles. The best thing to do when you buy any car is to take it to another mechanic, and then bring it back to the place to be fixed within the warranty period. The Truck I purchased from them a year ago had a few issues but they did take care of it and I've not have any problems since. Carmax has set the bar high for purchasing returning and anything to do with cars. BRAVO!
Unrealistic pricing for their used cars. Purchased more car, less miles, with CPO for less than what this dealer was listing, and sales people I dealt with were arrogant about it.
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