After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
I recently purchased a 2013 BMW X5 that I found on cars.com. I live nearly 900 miles from this dealership and never thought about purchasing a vehicle this far away. They had several pictures online but I wanted to know more and had a lot of questions. Jason went above and beyond to answer my questions and even put together a video of a walk around of the car highlighting key features. I was not driving that far unless I had intentions on leaving with it. We were able to work the deal out on the phone so I headed that way. I was prepared to find some hidden flaws or something that wasn’t quite like I was told and I didn’t mind leaving without it. When I arrived at the dealership I drove around looking for the car. I didn’t see it anywhere, I thought (he’s done sold that car). I walked into the dealership and my first thought was (this is nice!) it was clean and reflected professionalism. I still wanted to know where my car was, Jason was tied up with another customer so another staff member met me. I thought he was another salesman but come to find out he was the General Manager and the only way I found that out is by the website. Still where is my car? He kindly said come with me. Come to find out they had another little showroom on the side and it was parked in there. When I seen the car it was far nicer then the pictures presented and when Jason told me it was immaculate that was an understatement. It was spotless and waiting on me. Jason said they put it there to keep others from asking and to have it ready for me. I knew then it was mine, ok up to this point it was awesome but it gets better. The entire dealership was first class and the way they treated me and my family you would have thought I was buying the most expensive car BMW ever made. Every staff member I encountered was super friendly and professional. This was by far the best car buying experience I’ve ever had. If they have anything you are remotely interested in I strongly recommend to reach out to them.
I worked with Christian McClure and he couldn???t have been more helpful. I didn???t really know what I wanted when I walked into the dealership and he walked me through different options and helped me settle on the 330e. He was flexible on price and didn???t push anything on me. It???s by far the best car buying experience I???ve had and will definitely go back when I???m ready for another.
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
My wife and I found our visit and subsequent purchase of a vehicle from Catonsville's dealership to be easy and timely. Client Advisor Harold Blackwell was so helpful, professional, courteous, and knowledgeable about the cars and buying process. Harold is the type of person I would recommend to others when purchasing a vehicle from your dealership.
The ladies who greeted me were courteous and efficient. Harold Blackwell was informative and listened well. He explained the features and benefits of the car without overselling. I would definitely recommend working with Harold.
My experience with keon torbin was of epic proportion listened very well without judgement. Very polite,helpful and knowledgeable. My experience with him I will forever share and will always return to him and BMW of catonsville. His tentivenes and attention to detail excels him in his capacity super great guy who has the ability to do so much more. Dewayne Vannoy
My visit to the BMW of catonsville was like no other dealership I have brought a vehicle from very easy,professional,informative,polite,knowledgeable was totally different than I would of imagined as I looked around the dealership I witnessed other buyers smiling not looking stressed. The staff a d management was just as good like they knew you. I just cant put in word my total experience was like at this location, I will defently return and recommend anyone looking for a vehicle to come here the selection was overwhelming a d the service we recieved was top notched. Very respectfull, not pushy like other dealers being steering dealers to clear their inventory. Just overall informative,knowledgeable and had great reference. Words just don't explain this dealership whom ever in charge has the perfect idea of how teams work great job see you'll again after the holiday.
RT was a true pleasure to deal with during a stressful time when my existing car needed to be replaced quickly. He found me a great alternative and went above and beyond to ensure my satisfaction. Do yourself a favor... if you???re in need of a car .. new or used. Go see R.T.!
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