I was a hundred miles from home and 200 miles from my starting point when my BMW blew a tire. It was a holiday and I was in the middle of nowhere with all service closed. I called the BMW 800 number and thankfully they towed my car to BMW of Bloomington. I received a call Tuesday morning and learned I had to get new tires and they also performed the regular maintenance. I was concerned and surprised because my car had just been in my BMW service center for maintenance in July. I never thought once that my tires were bad. BMW 800 service got me a LIFT ride home, 110 miles with a wonderful BMW driver that told me Bloomington BMW was the best.
I had no idea how I would get my car home. I asked Jeremy for ideas when he called me. When my car was complete with new tires, break service and who knows what else, Jeremy called me with a plan. Ed Jackson drove my car to my door over a 100 miles away followed by another driver who drove them both back to Bloomington. I don't know much about cars and I rely on my dealer and the service to guide me and keep me safe. I'm so grateful that my catastrophy happened near Bloomington. You haven't seen the last of me.
Bob Lambert and BMW of Bloomington were extremely easy to work with in our purchase of a used BMW X5. Bob answered all our many questions over the phone, emailed many pictures and numerous documents, and most importantly described the vehicle honestly and accurately. The vehicle was prepared for our arrival from 2+ hours away, we test drove it, and then the transaction process was quick, easy and transparent with no "hidden" fees or pressure to purchase optional services or warranties although they were available.
I recently purchased an BMW x3 from BMW of Bloomington. I was very satisfied with the experience. Bruce Spencer was awesome, very professional and knowledgeable. He was very patient and did an outstanding job helping me in my purchase. Overall the buying process was easy and actually quite enjoyable. I would definitely recommend this dealership to anyone looking for your next vehicle without reservation.
I recently purchased a SAV from BMW of Bloomington and was very pleased with the experience. I usually dread the buying process and like to take my time when making such a big decision. Bruce Spencer was very knowledgable and not pushy like other salespeople I have dealt with. Overall the process was easy and enjoyable. I would recommend this dealership to anyone looking to buy a vehicle.
We visited Sam Leman's BMW dealer all the way from Chicago to pick up a 2017 BMW 320ix. I have to admit, this has been the best car purchasing experience I have ever had. I have purchased over 15 cars from different dealers, but this has been the best so far. Robert Lambert was extremely helpful and accommodating as we were on our way to st. Louis and he made sure everything was ready to go for us by the time we got there. Next time we are in the market for a new vehicle, I am definitely going to make the drive here.
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