Brad and Larry are consistently helpful, consultative and realistic about repairs and repair time. They pay attention to everything you ask to be done and are very responsive. Great customer service from this department always. They keep me coming back.
From the initial phone call to ask if the car I was looking at on their website was still available to my driving away with that car a few days later, this was the smoothest car purchase event I've ever had.
I worked with Jim Baker and never once felt pressured or handled. Every element of the trade in and purchase was described in detail and presented clearly. The same was true of the person who worked out the financing part of the deal, but I do not recall her name.
I researched the purchase for about 2 months and their pricing was fair. The car is gorgeous, immaculately clean and an enjoyable upgrade from my old 328ix.
I bought my first car 30 years ago and this is the first time that I made it through the entire transaction without being annoyed, angry or at least a little irritated by something before, during or after the sale.
It was a feeling of being a customer rather than being an sales opportunity.
This was my first time dealing with BMW of South Albany. My experience with them was truly exceptional. Friends and family were surprised I had a major repair done in a few hours as opposed to a couple of days. I will be taking my vehicle there for all service going forward. They even gave me a courtesy car wash! Truly amazing.
I brought my two month old X2 in because someone hit our passenger door and dented and dinged it. Brad was extremely kind and explained what he could do to help us. The car came back looking like it was never dented or dinged. Brad was amazing, he was on top of contacting us when it was finished, and the car looks great. Top notch!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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