Air Conditioner blowing poorly through center vents
December 3, 2018
Corey was very thorough, listening all to the symptoms I described. He was very professional and good-natured, searching through the various SIB bulletins to match symptoms. I gave Corey a printed copy of the SIB I found that matched the symptoms from the bimmerfest.com forums. He validated that the software version in the car equaled the SIB upgrade, and (later) that there was no foam to remove from the front vents. The car was then checked by your service technicians while I waited. 60-90 minutes, it was done. Corey explained the findings - the 2018 G30 does indeed have a weaker A/C than my previous five BMW 5-series. He walked me through the proper control and temperature settings, and again was receptive to all my questions. I found the constant communication from BMW via text, as well as the phone calls to remind me of the appointment and status checks, quite helpful and informative. Corey and team, thank you very much, excellent job, in this and my previous visits.