As he always has, service advisor Chuck Griffith again went above and beyond for me providing exceptional customer service rarely found anymore these days. He understands that a premium ownership experience drives customer loyalty. I called him to make an appointment for a passenger power seat malfunction on my 2015 X3. He called to my attention that my warranty was going to expire in just 3 days. I thanked him, but told him there was no rush to get an appointment because had purchased an extended warranty from Germain BMW earlier in the year. He quickly reviewed the documentation for on file for my vehicle and reminded me that the extended warranty has a $250 deductible. With a genuine customer focused sense of urgency, he was able to schedule the service appointment for the we following day and provide me with his personal loaner vehicle which we needed because were rushing around with Dr. appointments, etc. prior to flying back to Milwaukee for the holidays, and have only one vehicle her in Florida. I am extremely grateful to Chuck for everything he did to save me $250 with such a small window of opportunity and making it so convenient for me. Like he has in the past, he made me feel like I am his only customer. And as a valued Germain BMW owner, he returns that loyalty with unparalleled service, support and convenience. Accordingly, my rating is a ???slam dunk??? 5 stars, and even higher if your rating scale allowed.
As a Detroit woman who has enjoyed driving a stick shift for over 50 years, including a Porsche on a track at Sebring, I appreciated the acknowledgment John gave me in knowing cars and in finding exactly what I wanted without attempting to steer me in another direction when one was not available for about 6 weeks. The day a used vehicle like I wanted came in, he put my name on it and called me immediately. JJ knew I was sad about no longer being able to clutch without pain and was having to literally change gears to an automatic, so he highlighted the paddle options on the car to make it still fun to drive. Germain dealership also gave me a very fair price on my beloved Mustang. I could not be happier with the buying experience and subsequent service. Highly recommend JJ and Germain.
I had an issue with the roof closing on my 428i. I thought it was probably something simple (a computer program glitch or electrical switch issue) but it had to be fixed immediately because I was leaving town the next day for a few weeks. I called the Service area and asked specifically for Christian Hoza who helped me in the past. I described the problem. He also thought it would be easy to repair and told me to bring the car in right then. I had no appointment but was delighted to get the response I did. Long story short, Christian met me when I arrived in the Service area. He immediately took care of me, kept me appraised of what was happening and in two hours I was driving home with the car repaired and washed as well. I cannot praise Christian enough. He is a real asset to Germain BMW. What a great dealer!!
Kept an eagle eye out for just the right vehicle for us.
by Jack from DealerRater.com
November 28, 2018
Although we were looking for a second car replacement on a tight budget, JJ kept on top of incoming inventory and let us know when the right vehicle arrived. It checked out and we bought. Great follow-up, great attention to detail, an overall great experience. If you are looking to buy, contact JJ.
Very good service. Roehl Gray did a good job of keeping me updated on the progress and even took me back to show me exactly what was being done. The work was done on time. My only complaint is when I got half way home my tire pressure indicator came on indicating I need air in my tires...why did the service team not check the air pressure when they rotated the tires? It is very difficult to find a working air station in Naples. Race Track is the only one working. Besides, this should not be something I need to do when just leaving and having tires rotated. Air should be checked and filled to the standards by which to avoid the idiot light.
John Joseph was very professional from the very outset. We were totally new to the BMW Certified pre owned market and he patiently educated us on the various models, production years and additional options. His outstanding dexterity in navigating the existing inventory of vehicles was very smooth and understandable. Even more impressive, he was also very knowledgeable as to what vehicle (with our preferred options) might be coming in very soon. As it turned out, he was exactly right in that the vehicle with all ???our options??? arrived very shortly after our initial visit. Finally, John Joseph worked very carefully to solve all the ???little things??? to service/clean the 535i to meet our very strict requirements. We really felt that John ???worked for us??? to meet our quality demands. He was a true professional.
Adrian not only coordinated and scheduled a warranty service for my vehicle, he was the one who actually diagnosed it while bringing my car around after a routine maintenance. I???m very impressed with his courtesy, professionalism, and willingness to execute the entire process including a loaner vehicle working around my travel schedule. He is definitely a strong ambassador for Germain BMW
My 550GT is 7 years old , the rear suspension had a slow leak, they installed new units at a competetive price to non BMW dealers and gave me a loner while the work was being done. Car came back cleaned like new !
When you buy the car you are told how great the car is (and it is) After you buy it they take you in a room and try to sell you all kinds on extended service stuff ,car care. You are told you will spend over $6000 in service in the first 4 years. Now they tell you, your NEW car is a money pit. Leaves a bad taste. The service on this car should be an oil change every 10,000 miles and the first 3 are covered.
My concern is with the buying process. I feel that I was given misinformation by the seller. The car info stated there was no warranty on the car, but during the purchase negotiations the salesmen looked at the computer and stated that the car had a warranty until 11/2018 and therefore convincing me that the written information was incorrect. This issue came up at closing about the warranty and I told the closer that we were told the car was warranted until 11/2018. The closer met with the salespeople I was led to believe the warranty existed. 30 days later I had an issue with a coil needing to be replaced. I was told I had no warranty. The dealer paid for the coil replacement. Within 45 days another coil failed. Again I bring it back and the dealer says there is no warranty. After negotiations with the General Manager we agree that we will each pay 50% of the repair cost and I now have no further warranty. My disappointment is that the dealer could have fixed this at the day of closing and I am not sure I would have purchased the car. The dealer has some work to do to repair my relationship before I would purchase another car from them. The service people did an excellent job. I feel the General Manager was fair with me under the circumstances as he was not in the employ at this dealer at the time of my purchase. I do feel that the dealership has some work to do with its sales force making sure the company's integrity is more important than an individual sale.
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