Dawn, Chris and Ryan at Tully Manchester were extraordinary! Extremely knowledgeable, professional and ensured a pleasurable car shopping experience that exceeded every expectation. They were so helpful in finding the right car for us and worked with us to ensure only the best selection of BMW, financing and options. This is our 3rd BMW from Tully in 3 years and we will keep coming back as the people and service are phenomenal - if you are shopping for a BMW, this is the place. BTW the service team is also excellent, professional and very knowledgeable. 5 stars!!!!!!!!!!!!!!
I wanted to purchase a BMW for my wife for christmas. John made the whole process easy and straight forward. I was able to get the certified car she wanted at a good price. When my wife came to the dealership to pick up the car John had the car pulled into the showroom with a large red bow on the hood and a sign wishing merry christmas. None of these things in themselves are that extrodenary , but made me and my wife very happy. I would certainly recommend John Steele as someone you should speak with if you are even thinking of getting into a BMW.
Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
Robert was great from the appointment making to the car being in to service. I was updated several times with updates and pick up time . I was goven a loaner car and it was the easiest service visit ever . Dropped it off and picked it up with nothing I was not notified about and the quality of everything was top quality. Robert followed up with me several times via text and email to make sure I loved the work and my car . I can???t rave more about the team at Herp Chambers! They are great!
Excellent experience, 5 star rating for customer service
by Dipen78 from DealerRater.com
November 18, 2018
Excellent experience at Herb Chambers BMW of Sudbury. I would strongly recommend them if you are looking for a new car and am sure your search would end there. They will do whatever it takes to ensure you are happy and well taken care of. Amazing, caring and helping are just a few of the words I would use to describe them! Pascal is the man! Right from our first visit till we had the car, he was always there to ensure that we get what we wanted. Superb customer service. Makes you feel very comfortable, not pushy and very knowledgeable. He is truly as asset to the organization. Mr. Gill, the General Manager, is always there to ensure that you have an excellent experience, are happy and satisfied. I am sure every member in his team are awesome. A big thank you to the entire team. Keep up the good work.
I have the best service advisor - Ken Meltzer. He has always advocated for me and made sure my car was fixed perfectly and I felt happy with the outcome and know that my car is maintained the best it can be and I know I am driving a safe vehicle. Also, it is always a pleasant experience there - which has not been the case at other dealerships. Thats why I stay here!
Kenny Meltzer's top job objective is to create and maintain satisfied customers. He addresses every issue as if it were about his own vehicle. My most recent visit was unscheduled and impromptu. Kenny found a way to fit me into the hour I had available, and completed all my my service needs. Herb Chambers' organization is fortunate to have Ken Meltzer in a customer-facing position. He is your best advertisement.
I found Manny to be extremely knowledgeable about the product,extremely helpful with regard to getting the deal done, accommodating my schedule and needs, very upbeat , his positive attitude made my experience with BMW of Sudbury the best car buying experiences I've ever had. My wife assisted us in making the decision and she too shares my opinion of Manny
My wife and I recently purchased a car from Alex Robbins and are loving it. Alex found my wife and I wandering around in the parking lot he stopped to chat with us and took the time to get to know our needs without pressure or expectation. He eventually found exactly what we were looking for, arranged to have it come in so I could drive it despite it being a loaner, managed to pull it from the loaner fleet and get it ready on a tight timeline, and delivered the car. He provided his cell and was incredibly responsive throughout. There were times when we came in and Alex was busy helping other customers but he took the time to literally sprint across the dealership to make sure we could get our inspection before they closed for the day. He was personable, diligent, thoughtful, patient and provided the highest level of service.
Manny D'Ambrosio - Fantastic Professional & Very Patient
by SCadieux from DealerRater.com
November 5, 2018
My family and I were in the market for another vehicle and weren't sure where to start. Manny D'Ambrosio was amazing! He really used the white glove service to find us exactly what we were looking for. Car shopping can be frustrating and never ending but Manny did a great job helping us throughout the entire process. I will be recommending family and friends to this dealership; as well as other Herb Chamber dealers as they truly do stand by their word. Andrew and Kyle were equally fantastic in the finance department.
This dealership knows how to comminicate. I received detailed updates daily from my service advisor Robert Cohoon. If something changed he called again. Got me a loaner within minutes no hassle. Rhe place is realy pleasant and staff are quite accomodating
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