Over the years I've purchased a lot of cars. My experience with Richmond BMW Midlothian was very positive. Charles Armstrong offered the perfect example of how to treat a serious car buyer, especially when I live two hours away. After my initial contact, he responded within minutes. I told him the inventory stock number of the car I wanted, and said I would buy the car from the dealership that gave me the best price and was honest with me. He sent me a detailed sheet of the numbers. I was surprised that BMW Midlothian could compete with the pricing of the dealers in Northern Virginia and Maryland. They did! Also, my car was in excellent condition, and they gave me a fair price for my trade-in on my 2014 BMW X3. The staff is very professional and doesn't use high pressure tactics that some car dealers do. In short, they respects their customers. If you're going to buy a BMW definitely contact BMW Midlothian first. Oh, and be sure to ask for Charles Armstrong. You'll be glad you did.
My husband and I have bought 4 BMW???s from Mr. Steve Lerner. He always provides incredible customer service. His knowledge and expertise is unsurpassed. Steve has always made us feel that we are his only customer and treats us with respect at all times. We value Steve???s recommendations and consider his opinion on making such an important decision. Steve goes out of his way to make sure all our concerns and questions are addressed. Thank you Steve for all you do! Joe and Wendy Clare
I was in need of a new car as mine was on the brink of breaking down, I contacted the dealership and Tim, Steve, Pam, and the rest of the gang over at Richmond BMW worked hard to get me into a vehicle to fit my needs and budget. They were all very professional and kind. I feel confident I made the right choice and will refer anyone looking for a new or used BMW to look them up
Steve Lerner-Excellent representative for Richmond BMW
by Monty from DealerRater.com
November 4, 2018
Steve Lerner was extremely helpful and service oriented. He went out of his way to get me in and out when I purchased my 4 Series. He has been very responsive to any concerns/issues and I would recommend both Steve and the Richmond dealership to anyone! I should also note I live in Fredericksburg and new to the area. I tried another dealership that was closer to me and they were horrible. I had a mechanical problem and drove the extra distance to Richmond and now wouldn't got anywhere else. Monty
I had a great experience at Richmond BMW. Steve and the whole staff were knowledge, helpful, and very nice. The staff also did an excellent job to make the process buying experience smooth. Even as a first time buyer, I felt respected and like I was not being pushed to purchase. I very much recommend Richmond BMW based on my experience there.
Nick McNevin gave me excellent customer service when I visited Richmond BMW, but his best gift is his knowledge of cars and how to match them with a customer specific wishes and requirements. He???s a matchmaker and made a great match for me.
My recent purchase experience at BMW of Midlothian was absolutely fantastic. Roshan Patel and Aaron Mason were not only highly professional but also very patient and accommodating as we went through the selection and sale process. It was a very positive experience. I have purchased several cars from this dealership and have never been disappointed in the sales staff and service. Excellent customer service all around. I highly recommend them.
Steve Lerner was excellent to work with during our search for a car. We saw a Toyota highlander for sale here so went to check it out. Steve made us feel welcome as soon as we walked in the door. He was patient and wanted to be sure this was the car that fitted our needs. He went over the car from front to back(even though it was not a BMW) and made sure we checked the car out completely. . I would highly recommend this dealership as well as Steve if you are in the market for a new or used car. You will not regret walking in the front door here. They also worked with us on our budget we had for the purchase and made it happen.
Steve Lerner is by FAR the best there is. Just to give you the whole story- A few weeks ago, my 2016 320 (Also bought from Steve- see my review from September 2016) was totaled so I was stressed out about finding another car at a good price. The second Steve found out about my accident, he called me to make sure I was ok (he was on vacation!) I advised Steve and Akshay that I really wanted an X3 for my next car but that I???m also under a budget and wouldn???t consider it over a certain price. To make a long story short, Steve and Akshay found me an X3 in Florida that was reasonably priced and they discounted it to ensure that it fit in my budget! They really went above and beyond to keep an existing customer and again, they won my business fair and square! The car had to be shipped from FLorida so I didn???t have it right away but Steve kept me updated everyday so that I knew exactly when it would be here. Since it???s brand new, they had to prepare it but Steve made sure it was done promptly so that I could have it as soon as possible. I really enjoyed working working with everyone at BMW they make the car buying experience actually fun and completely stress free. I also want to say that Anton is amazing! When my car was totaled I was so concerned but he reassured me that that???s the beauty of leasing...I can just walk away without any penalties. The paperwork for my X3 was really quick since I knew the contract as I had leased my 320. Nonetheless, I appreciated that Anton was quick while still explaining everything well. Thank you Steve, Akshay, and Anton for everything!! You guys are the absolute best and I love doing business with you! Also want to thank Tim Peterson in service for always being there to assist me. I haven???t had my X3 serviced yet but he was the best for my 320! He???s always responsive, keeps you up to date, and makes sure your car is ready in no time!
I shopped around for a while and was so glad to finally settle down a factory order with them in late August. Final purchase was made late September. Their being knowledgeable and professional in the entire process may be found in other dealerships, but their honesty, sincerity, understanding and generous support in my situation are beyond other dealers I contacted ( such as those in the greater DC area). You won't want to miss this dealer if you are serious about getting a BMW. It will be my recommendation to anyone around me!!
Charles was so resourceful and helpful to me when searching for my car! I was having a hard time deciding on what was best for me and he was so patient and made my experience easy. This dealership from my sales man to the manager to the financial department catered to all my needs, and I???ll definitely be doing business with them in the future.
James Williams runs a great dealership,he was willing to go above and beyond to resolve my service issue where most dealerships would not have taken the time or effort to satisfy a customer.I would recommend Mr.Williams and his staff to family and friends.
The staff at Midlothian BMW is very professional in helping us in the care buying process. We are very happy with the buying experience of our ne BMW. We have been dealing with them for 20 years and they treat us like family before, during and after the sale!
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