My recent experience with the service department was outstanding. From the cheery greeter, to comfy waiting room, to the professional and knowledgeable service rep Fernando .... outstanding. Fernando went over and above to correct my vehicle???s issues and I could not have asked for a better experience! Thank you ! He kept me informed of the progress, made sure I understood the issues, took his time to explain things and was a pleasure to work with. I could not have asked for a better experience... Job Very Well Done!
I have always been customer service oriented and the amazing thing, I can say, is that every person on your staff got an excellent review. Our Sales person Wil Bean was very informative and stayed with us until we left the lot with our new car, very impressive.. Chad was so helpful with the technology piece and so friendly. Matt Merlino absolutely wonderful and spent a lot of time with my husband. There were 2 young adults at the concierge, unbelievable customer service, so friendly and helpful.. As we walked around, everyone was courteous always asking if we needed anything. I love my car and as far as I am concerned will be very loyal to BMW. You all deserve an award and should be recognized for exceptional customer service. Our finance guy was also very good.
Once that I achieved contact service was excellent
by Stig from DealerRater.com
December 2, 2018
Had trouble originally contacting service department, tried phoning and got busy signals ( numerous attempts were made over a period of time), tried online chat and was promised that I would be contacted shortly, was never contacted. Once vehicle got to service centre I received excellent service.
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