Best staff, best price!
November 6, 2018
I work in the hospitality field so I KNOW what true hospitality is all about...the people at Lia of Northampton KNOW how to make you feel great about your car buying experience.
I started my experience with Reggie from internet sales. He was amazing from the very start and made me feel like he truly cared. He contacted me via email, phone, and even text due to my busy schedule as a front desk manager at a busy hotel. Reggie MADE me want to come into Lia of Northampton to begin with.
I was a little nervous once Reggie informed me that he would be passing the torch to another salesmen since I had felt that he had done such a good job.... until I was introduced to Joel. Joel wasted no time introducing himself to myself and my family and finding out everything that I wanted. He listened to ALL of my wants and needs just like Reggie did and worked with his team until the very end to get the PERFECT monthly payment for me. He was patient, kind, understanding, and NEVER felt like an actual salesman (if that makes any sense). He made me feel completely comfortable. He made me WANT to buy at Lia. ( We had previously gone to Baslise honda in west Springfield and Reggie and Joel were just making them look insane to be honest. ) He did everything he could to make me happy, and HAPPY IS WHAT I AM!
I ended my car buying experience with the hardest part! The part when you meet with the finace manager and sign all of the papers and add more stuff which usually makes you feel like crying lol.... Evan made this process the best it could possibly be! He was funny and charismatic. He taught us about our options, and made everything superclear and easy to understand. He gave us time to think options over and totally understood that making these decisions were tough and took time. All of this whole making us laugh!
All in all, Reggie, Joel, and Evan.... thank you so much for making this car buying experience as amazing as it was! I will be recommending Lia Honda of Northampton to everyone I know. There is literally no better place to go! And I know this because I tried other places before coming here! Thanks again!