The people at the dealership are very nice. I found that they do not follow through well with customers. When I originally called, I made an appointment to test drive a car. When I arrived the salesman was off and they had no idea I was coming. The new salesman was great in explaining things about the car and made the sale but then did not follow through. The Finance person told me they would call the next day by 12 noon and they didn't call till after I had called twice around 4 pm. They could call and tell me they don't have an answer yet. The salesman also told me they would call in the morning to set up an appointment to fix something on the car I purchased and I have not heard back from them since. Maybe I am being picky but this is a BMW dealership and I expect nothing but excellent service.
I hadn't ever considered what the "perfect" car buying experience would be --but now I know. I walked into the dealership as simply a shopper with an interest and was assigned to a man named Frank C. In short, he was patient with my dumb questions (was new to BMWs), was never pushy and always personable and professional. Very quickly, he matched me with the right vehicle and everything was a breeze after that. The manager asked if I could take delivery that day (which I didn't think was possible) but it was and, by the end of the day, was driving my new car home.
Having had purchased many cars before, this was a truly unique experience and now know what the perfect car buying experience really is. Thanks so much for that, Frank and the Mt Kisco BMW team!
Our purchase experience was the best largely because of Ruben Remigio salesman. Following his sales effort Ched Gelb led us through the purchase compliance and warranty support in excellent manner supported by product genius Chris who made sure we understood the features of our delivered vehicle
The staff at Park Ave BMW is outstanding. Andy made this purchase easy. Matt and Jack made the pick up of the vehicle an easy experience. Andy is one of the best sales people I have ever dealt with. No nonsense, you buy the vehicle you want, not what they want you to buy! I strongly recommend this dealership! A note to all, please purchase the GAP insurance, this is one of the most important decisions when signing the papers. Do not get caught short insurance wise, by not protecting yourself!
Euna was fabulous. I bought my BMW from her sight unseen and from 3,000 miles away. The vehicle was everything she described and more. Her assistance with the shipper was spot on and trouble free for me.
Park Ave BMW, Victor & Jack made this the easiest car buying experience I have ever had. I called to see if a car was still available and by the time i arrived Victor had the car right up front waiting for me to look at. Thank you for your exceptional customer service!
For those who find the purchasing or leasing of a car to be a euphoric experience - your DNA warrants inspection. Mere mortals such as myself, find car acquisition to be as stressful as waiting for one's accountant to determine overdue tax payments. Well, at Park Avenue BMW, my leasing of a BMW was pleasantly stress-free. I attribute the foregoing to having been handled with great patience and without stereotypic "sales pushiness" by Mike Smeraglia, Sales Manager & John Delgado, Sales Consultant. I believe it is important to note, that I leased one of the most inexpensive BMW vehicles. Notwithstanding, I was treated with dignity and respect from the moment I was greeted at the front door. Perhaps, of added interest, visiting with their competitors for lower pricing will invariably be an effort in futility - they truly are unmatched. Martin Weinstein Retired Superintendent of Schools
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