From my first phone call to the dealership days before buying the car, till now a week later, Sara Griffith has been nothing but helpful and proactive, focusing on what I wanted in a new car. She asked good questions and listen to answers and found the car that was right for me. I never felt like she was trying to fill a quota or upsell me on anything. She has stayed in touch, to make sure I understand how to work my Mini and that everything is functioning properly. I wish Sara were in real estate, because now I need to buy a house!
Nice car and excellent driving vehicle.
by Benny from Sugar Land
January 4, 2019
This car looks cool and nice, excellent in driving and handling. Great car to buy. I will strongly recommend this car to friends and relatives.
My daughter had been looking for a car for about a month now and had been having a difficult time finding exactly what she wanted. During this time, we met Ryan three to four weeks ago as she was interested in purchasing a Mini. When we first met Ryan she wasn???t 100% sure she wanted a Mini. He was very patient and took the time to educate us about the Mini???s and also spent time trying to find us one. Yesterday, we went to another dealership and had such a horrible experience that words cannot describe. So today when we returned to Ferman Mini it was so refreshing to have a sales person who was relaxed but also very forthcoming with everything from numbers to the condition of the car we were interested in. Saying that Ryan is an amazing person as a whole is an understatement. He truly cares about his customers and is willing to take the time to make sure they are happy. Needless to say my daughter bought the car at a very fair price! Thank you so much Ryan! Dan in finance was also very easy to work with and the manager Doug was wonderful as well. Great dealership who I will recommend to all my friends!
Love my new car
by Teejay from Killeen
December 7, 2018
Drives Smooth reliable convenient love inside and outside black cheeky and outside design absolutely love it love my cognac seats sunroof back seats roomy trunk roomy
When we walked into the showroom we were greeted By Devin in a very respectful manner. He has outstanding customer service, knows his product and did not put any pressure on us. He made us feel welcome and worked very had to get us what we wanted and make sure we were happy. If you want to work with someone that listens and understands what you want, Devin is your man. Been buying cars for over 50 years, best salesperson I ever met. Go see him and you will have a wonderful experience.
Excellent and reliable.
by Bob K from Monticello, NY
November 15, 2018
Excellent performance and reliability. Ride is superior to any car I've owned in the past. I highly recommend thjs particular model, especially in winter weather.
by Judy extremely happy customer from King of Prussia, PA
October 26, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
BMW Owner 4 Life
by BMW1-6 from Sykesville, MD
December 27, 2018
We purchased 3 vehicles in 3 days from North West BMW. Our 6th overall. Karen Anderson was awesome. From start to finish the whole transaction was smooth. We are a Northwest BMW customer for life.
Thank you Brendan for getting me in a convertible!
by topdownalwaysERS from Cambridge, MA
July 19, 2018
Super easy, low key. Brendan listened to what I was looking for, and gave me some great options, including the Mini Cooper Convertible I am driving and loving. The Finance/Paperwork guy made it quick and easy too. Looking forward to doing business with South Shore Mini for years to come.
Yannis was terrific in financing. Adept, kind, helpful, didn’t “sell” other products.
The entire process of buying a loaner was stellar from beginning to end.
Had to speak to CK in service and he was also amazing. Sean sold me the car and was professional and kind and made the process seamless.
Can’t tell you what a great experience I had at this dealership with my salesperson Glenn. I drove 2 hours from Tucson and it was worth every minute! Glenn and the dealership delivered on every single promise on my used car buy and went above and beyond to make sure everything was perfect. I will absolutely be buying my next car here.
by Cubbie03 from Aurora, IL
December 12, 2018
If you care about how your car drives and performs as soon as you hit the peddle, then the X3 will meet if not exceed your expectations. I thoroughly enjoyed the drive!
Purchased a used BMW i3 and had an excellent experience top to bottom. Staff was great, easy to work with and buying process was the easiest, most enjoyable I have had to date! (Have purchased 5 cars from dealerships over the years.)
Ultimate Driving Machine
by No name from Gainesville, Fl.
December 3, 2018
BMW is truly the ultimate driving machine. Coming from a Mercedes GLC 300 the X3 is everything and more better ride,better handling, and the classic BMW styling.
Although haven't purchased a vehicle due to financing issues which are outside of the dealerships control they have been very patient and willing to work with us. Sales and financing have explained all details and gave my husband and I all options available.
In love with this car!
by Bdsusak87 from Los Angeles, CA
December 3, 2018
I have never been so excited to get inside a vehicle I own. Comfort level and overall drivin experience has never been better on the X3. I highly recommend this car to anyone thinking about buying it!
I heartily recommend Anthony for all your service needs. He is 100% customer focused... and very helpful. Always does the followup, makes sure you are completely satisfied with the support. Great guy. Ontario BMW is lucky to have him.
One of the nicest rides I have owned,
by BMW 4x owner from Fort Myers
November 13, 2018
This is our 4th BMW, had Audis, Volvo, Lexus before but the driving experience and comfort is unique however the Stelvio, as far as power goes, had a better ?sport feel? but I decided going for the X3 because of reliability. My wife loves the X 2!
Long time coming for this review.. After having issues with my BMW and not getting them corrected at another Dealership, I tried Ontario and take goodness I did, the customer service provided by Anthony Zabala is by far the BEST! Anthony thoroughly explained what there technicians will do to find the issue and have my Alpina running with no problems. Communication is key for me and Anthony exceeded my expectations, takes his time with my vehicle as it was his own! I will always bring my BMW to Ontario and will continue to refer customers to Anthony. Thanks Ant!
This place always exceeds my expectations. My advisor Sergio always makes me feel right at home. There's always great coffee & plenty of water & goodies to munch on. It's a great place to service your BMW.
It was time to upgrade to a new BMW after driving a 2003 325i for over 15 years! John Poli helped me dial in the perfect upgrade vehicle. He was a great salesman...knowledgable, courteous, and thorough. I love my new car, and look forward to continuing my relationship with the MY BMW dealership.
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