The car buying experience with Kevin, the Internet Sales Manager, was awesome: customer service oriented, no haggle, priced to sell, and quick response. I highly recommend and plan to return on future purchases.
I just bought a '15 i3 and could not be happier with the experience. Nyomi was the sales person I worked with. She was helpful, cordially professional and made sure all of my concerns were handled. She called when needed and was available as I needed to ask a question or fix something. She always got back to me and solved my issue.
Today my wife and I went in for an encore genius session at Weatherford BMW with Tony Nguyen . Not only did he greet us with a nice smile, he was very informative, has a wealth of knowledge on our vehicle, and always more than happy to answer all of our questions. Not only did he meet all of our expectations, he exceeded them well making us feel super comfortable . He patiently walk us through every step of the infotainment system and made sure he made the necessary changes to our settings to fit our current lifestyle and driving habit. What a Gem at Weatherford. If you need to see a Genius, I would definitely recommend going to see Tony Nguyen. He???s the BEST.
I will never buy a car from anybody else LUIS CHINCHILLA is the man....best experience ever, I call asking for price, He did such a good job over the phone that I drove to the dealer and got the best deal ever.
We had a great experience at BMW of San Rafael and found exactly the car we wanted. Peter Rennert did an excellent job explaining the features of the X1 we were interested in and let us test drive it for a long time. Highly recommended - we would definitely come back!
I purchase a CPO vehicle from BMW of San Rafael and had an exceptional experience. The transaction was frictionless and Peter Rennert was a pleasure to work with. John Montanaro was excellent to work with on the F&I part of the transaction. I travelled from Vermont to purchase the vehicle, which could make for a challenging transaction, but the team at San Rafael made everything simple. I appreciate the great service at this dealership and wouldn't hesitate to return to purchase another vehicle.
I can't say enough about my experience with Peter @ San Rafael BMW. I called ahead and he had my car ready and waiting. This was the easiest and fastest car buying process I have ever had. I recommend Peter and San Rafael BMW to ANYONE considering the ultimate driving machine :)
This has got to be the most pleasant car buying experience that we have ever gone through! Peter Rennert was not only helpful, he was also very knowledgeable and was very pleasant to work with. He was to-the-point and had our best interest in mind. He was patient in pointing out nuances of the car as well as our buying and leasing options. We will recommend not only BMW of San Rafael to our family and friends, but we will also highly recommend that they meet up with Peter to get their Beemer. Thank you for this pleasant experience.
I never expected the BMW X3 would wind up being my car of choice but because of Peter's wonderful demeanor and approachable personality the decision ended up being quite easy. He's a great guy who seems to love what he does.
Patient, welcoming, accommodating and genuine service
by Lovemytoto from DealerRater.com
August 3, 2018
Gus and the entire staff at BMW San Rafael were kind, welcoming and very easy to work with in buying our two cars within the last 2 months. The first was a used one for our daughter - safe, practical and very clean. Gus helped us find a shipper to transport across the country for her too. The price they offered was fair, the extras provided were a surprise and we are extremely pleased with the experience. For the 2nd car, the best part was their willingness to let us drive any car we wanted - from M3 to B6. Such a thrill to test drive the cars and get the one we felt was the best for us. Gus was always available via text and was at the lot when we needed him. The paperwork was fast, organized and extremely efficient in processing. Definitely, recommend going to this dealership.
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