Brent @Stoops was a very attentive sales rep focused on our families needs and Michelle made the purchase signing a worry free breeze, while our daughter ate cookies and watched cartoons in the next room. We walked out very satisfied with a car we all three love and because we just bought a house we couldn't have done it without the additional help of Brandon Price from Thrive credit union. He's an amazing loan officer. Thanks again. Sincerely, The Foster Family. 09-27-18
just bought my dream car from Al Piemonte ford Melrose Park (2014 Ford Fusion Hybrid). Mr. Jim Zegar was great to work with. I was able to purchase the car for well under the Blue book price, with all of the options I could dream of, and at payments I'm able to afford. Mr. Zegar even recommended an option for the car that I never considered. I jumped on it, and am thankful that I did. He didn't pressure me into anything, but he was there to help me through every single step, from test driving, all the way through financing. He was very kind and answered all of my questions. Very easygoing, and customer friendly. This was the best experience with a dealer I've ever had (this was the 5th car I bought from a dealer, so I have other experiences to compare to). Mr. Zegar is the sales rep of this business, and he is always around. He takes pride in the product and the service he provides, and you can tell that this business is his "baby." Highly recommend Trustworthy! You won't be disappointed. and I will recommend Al Piemonte ford and Mr. Zegar to everyone I know, and Thank you Mr. Jim Zegar for all the help and your professionalism. Kamran A Shahzad
1st Audi purchase - the sales person and dealership
by EMCC Reston, VA from DealerRater.com
November 6, 2018
4.6 (1451 reviews)
I'm not a car person, but I LOVE driving the certified 2014 A5 I bought in December 2016 from Rockville Audi. I did a Wash/Baltimore area search on cars in stock and the pros & cons of certified vs. not certified so when I saw my car listed, I thought it was a fair price. I then did a quick online review of the dealership (I didn't want an adversarial experience) and saw that Maria Cokinos had good reviews. Basically, I made to deal over the phone, I showed up three hours later on Dec. 23rd and I drove off with my 'new car.' The words I will use to describe the experience are: fair, respectful, a win-win. I really do love driving the car, buying it was a positive experience and I appreciate Maria's follow-up to make sure I'm comfortable with the car. I recommend Rockville Audi, no hard sale from the finance manager, Maria was great and I'd bet the others on the sales team are real pros too.
From previous service from the Service department (Kevin Pinkerton) my experience was 5*. My X3 of one year was totaled in January, Kevin introduced me to Heath Cameron, who from day 1 diligently worked arduously to assist me in getting back into a new X 3. I am in love with my new vehicle. Everyone at OTTO'S BMW is Awesome! If you are looking for a new or pre-certified BMW, OTTO'S IS YOUR DEALERSHIP 💯 Dr. DeBorah Williams Newark, DE
Creme de la creme of Sales! My BMW sales person, Alex Tanjga is the best on the planet! His customer service skills are amazing. His communication is clear and concise, devoid of double speak! His moral compass is totally ALIGNED- not a sleeze ball sales person. Hid dedication to the customer is unmatched and refreshing. He is very receptive to "the customer's" wants, needs and goes above and beyond! My interaction with Mr. Tanjga was a pleasant surprise and I highly recommend him.
Characteristics: Kind, honest, sense of humor, Doesn't Sell Dreams and will work "hard" to get the best deal.
This was by far the most amazing car buying experience. BMW of Gwinnett had a great selection of vehicles to choose from. The sales advisor, David, was very professional and friendly. I purchased a BMW X1. I was initially was seeking to purchase a certified used one, but they didn’t have the color I wanted. So David worked a deal for me, and I was able to purchase a brand new X1 for the same price as a the certified used I was originally shopping for. I would recommend this dealership to my friends and family.
We recently needed some service work done on our 2011 Toyota Highlander and needed a change from the service at a dealer closer to our home se we decided to give AutoNation Toyota Thornton Road a try. What a refreshing change of pace. We were greeted warmly and treated extremely well. The type of work needed required the car to be in the shop a few days which was expected. The service team went above and beyond to make sure we were taken care of during that time and called us several times to give us the latest updates on the progress. I am not sure that in 30+ years of owning cars that I have ever received a call just to update me on a repair status. Fantastic customer care! The work was completed in the time promised and things with the vehicle are just like new again. I would highly recommend AutoNation Toyota Thornton Road Service Department and will go out of my way to do business there in the future
We love working with Helton. He knows his stuff and is very patient. Second car from him and probably not our last. Call him up for a great experience with a good result. Thanks!
I had such a pleasant experience with Edmund! He was super helpful, knowledgable and funny, too. I would recommend asking for him on your next vehicle purchase.
Central Florida Chrysler Dodge Jeep and RAM Review
70k mile service
by Kbobb from DealerRater.com
December 3, 2018
4.5 (3525 reviews)
I brought my truck in for the 60/70 thousand mile service and for them to diagnose a ticking noise coming from the passenger side of the engine compartment when the vehicle is started. Had to leave the vehicle overnight, a rental was provided. The diagnosis was communicated to me as being broken bolts on the exhaust manifold and the repair was completed and covered under the power train warranty, the other services were also completed including a recall for the restraint system. The vehicle was ready on time as promised the next day. I am very pleased 😀 with the service.
Went to look at the models and ended with a TLX Acura! Excellent service and our salesman Mr. Irwin Baker was very friendly, professional, experienced, reasonable and gave us the best of deals! Thanks!
I first went to another Audi dealership in N. Miami, FL...was NOT welcoming and I never saw the sales manager during my interaction with the salesman...made me feel my money wasn't good enough and they didn't even budge $0.00 on their price~~but then I drove back to Audi Ft. Lauderdale---the exact opposite! They were welcoming at the door, salesman was quick to ask what I was looking for-and soon, was test driving a Q5. Please- Please,, if you're looking for a GREAT dealership, service, and friendly people-who know the product and willing to deal---GO to Audi of Ft. Lauderdale, Florida. Would like to mention: Gill & Abass-sales, David & Christopher-sales mgrs. and James(Jim) business mgr.....Terry-GM, You have a GREAT team and atmosphere at your dealership!! ~~LOVE my new Q5~~
My name is Tommy and I had a great experience trading my 2010 m3 Hardtop Convertible in, that I like a lot it was fun! but I wanted to move back to a touring coup and this dealership had the car that I wanted, the owner and his team, work with me, made it so easy, no high pressure sells no good Salesmen , Bad salesmen, experience at all! they made a great experience .
Car Show Experience, Chapman BMW on Camelback, No Pressure
by Ben from DealerRater.com
December 3, 2018
4.6 (1349 reviews)
So my wife and I decided our 18-year old BMW wagon was ready to be passed down and we had to replace it. Then our Small SUV broke down and we had to look at another car at the same time. We were looking to buy/lease two new cars. We were hoping for a BOGO, but couldn't find one. A friend recommended we speak with Craig Rusin. We went to BMW because our prior experience was 18-years great. When I arrived I asked for Craig and, lo and behold, I was talking with him. I explained I wanted to replace my SUV and possibly my wagon. He asked a few questions and we agreed to look at the X5 and the X3. Within 10 minutes we were in a parking lot test driving the X3. Craig's product knowledge made me feel like I was at The Phoenix Car Show which I attend each November. He explained the "Hold" feature and the benefit in traffic. Craig sat in the back seat and asked if he looked cramped. When I said "No," he replied, "and I am six-four!" I test drove the car on roads I drive every day so I could compare with my current cars. He sat quietly while I assessed the cabin's sounds and road noise (Virtually NONE). Craig had tremendous knowledge of the specifications (recommended tire pressure, the difference between SPORT mode and ECO-Pro mode gear ratios, and back seat size compared to the competition) and he never mentioned "Cup Holder" once - Thank you. He also was able to describe the various packages and told me if I built my car online he would find it or help with the ordering process. I said I needed to have my wife see the car and drive, so Craig told me his schedule and did not rush me to pick her up. He knew I was in the market and he did not rush my family's car buying process! I told him I was aware it was the end of the month and I was aware of the special deals that may expire and he never brought it up again as a reason to buy now. After my wife's test drive (both the X3 and X5) we selected a different X3 configuration and closed the deal with a different package and features at 9:55 PM. Seriously, 31-minutes later; I checked the clock (10:26 PM) as I drove the new X3 off the lot. We're loving our new X3 and highly recommend Craig Rusin and the whole Chapman BMW On Camelback team. Two days later, Caleb Spurlin (BMW Genius) walked me through how to actually use the X3. Two weeks later he emailed me and invited me to come in and clear up any questions or learn some tips and tricks. We liked our experience with Craig and his team so much we did it again the next day. Stay tuned...
John at BMW Henderson went out of his way to ensure the installation of mounting brackets for a roof rack on our 2015 740Ld Xdrive was done on time and at the agreed upon costs. Kudos to the dealership for creating an atmosphere in which the staff are empowered to meet the customer needs.
The guys (Allen & Darell) were super helpful after a not so great experience at BMW Las Vegas. They were very friendly and got me a great deal and seem to do well with me even though I'm not the easiest customer to deal with.
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