Very good overall; service rep (David Goldberg) was careful to explain repairs. Repairs were completed in a reasonable time and I was kept informed of status.
by The Beast from Stuart FL
October 5, 2018
X5 D Xdrive. Most every option including Dynamic Handling Package. We get nearly 35 mpg with a 5,000 lb truck! We pull a 5,500 boat with ease. Mind you we stick to the right lanes and keep the speed down to around 60. This is a very comfortable people mover and a strong work truck when needed. We had problems with either tires rims or both early on but thats corrected and rides smooth like a BMW should. Very pleased overall.
I’ve been a BMW driver for about 3 years now and have been to numerous BMW dealerships. In my experience, all BMW dealerships hold themselves to the highest standards, but somehow Sterling has set themselves far apart from their counterparts.
Whether it’s walking into service or the showroom everyone recognizes me and remembers my name from previous engagements. It makes me feel very welcome and part of a family of BMW aficionados. Everyone is super friendly and is genuinely interested in what you have to say, whether it’s just small talk or business.
I’ve been going to Sterling for about 1 year now and I don’t think any dealership can compare in quality, customer service, and professionalism.
I would like to specifically mention:
Robert Graves, for his exceptional professionalism, knowledge, and salesmanship to get me into my brand new BMW M4, the ultimate driving machine.
Beaver Ho, for setting THE standard for all service providers with his professionalism and personal interest in ensuring I get the best quality and care.
Ash Soroushi, for making the finance process a breeze with how professional and knowledgeable he was. Extremely easy to understand every detail of the contract.
Matthew Tillman, for his expertise in the sales process.
by Bahnstormer from Tampa, FL
September 17, 2018
Great luxury SUV. Fit and finish in the 5.0 is premium. Brakes aren’t as bitey as I had hoped but likely due to the auto start/stop regeneration features. Tech is simple and intuitive. Great all around vehicle.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by Debbie from severn, md
October 30, 2018
This is a great automobile, after having a larger SUV, this automobile will save on gas and space in our garage. I'm excited to own the BMW X5
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My 4th x5
by smat from chicago il
August 11, 2018
great quality, fun suv , well engineered. bmw of peoria was an excellent dealership and I highly recommend them. Neal was an excellent sales associate
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
by BMW LOVER from Stuart FL
July 11, 2018
We looked for quite a while. This came out on top. We got every option except B&O sound and pedestrian warning. Love the ride and handling with the Dynamic Handling option. The ACC Stop and Go is handy too. Have towed a 5,000 lb boat with ease. Have gotten up to 35 mpg at reasonable speeds. Oh, ours is a diesel. No regrets but not broken in either with only 4,000 miles.
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
by Bob from Dallas
May 9, 2018
The x in xdrive means all wheel drive. The d in xdrive35d means diesel. I have a lake house 92 miles from my main house so I will greatly appreciate the fuel economy. I have a very steep hill to climb just before the lake house. Hence AWD. Also, don’t let the diesel scare you. I really couldn’t tell when idling and the performance and acceleration are awesome.
Giselle Pearson was my sales person. Her customer service skills were excellent and provided upmost attention during my test drive and negotiations. Everyone at Passport was very attentive and professional during the sales process. I look forward to having Passport service my X5 for years to come.
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
Love it. Very Sporty
by boilerfan from Greenville, SC
October 23, 2018
This XUV met me needs for a sporty utility vehicle with plenty of rear seat room. Quick from the start, handles great. Apple Connect was a plus.
This car shopping experience was fantastic and hassle free. Teah was so kind, thorough and put me totally at ease thru the entire process. I???m getting ready to introduce my son to both Teah and Frank. He is considering a BMW. That will be the 4th one from Northwest BMW in the past 2 year. Great customer service. They have surpassed my expectations.
Great car but a lil overpriced but overall love it
by Elloyd620 from Charleston, WV
October 10, 2018
Loved this car, had all the features and horsepower that I expected. Very roomy and would recommend this car. A little high on price, but a good investment.
I've been a Customer at Juguar Land Rover West Columbia for many years.
I've always received top treatment and great Customer Service.
Steve (Sales Manager) Gary (Salesman) and Kevin (Service).
Great guys, great Service.
I went in to look at a car that was at this Alexandria location. Right from the beginning Habib Mehdi gave me a warm welcome and took great care of me. Habib was very knowledgeable about his cars and helped me feel very comfortable with the car. After assuring i was ready to move forward he handed me over to Hash Abbasi, Also another team member of this Alexandria location. Both these guys really took the time to make sure I was ready to go. I will always recommend this location to my friends and family. Awesome job guys, thanks for your help as always!
Syed was awesome. Very professional and efficient. Got a preowned Tesla which are hard to find. Super clean. Runs great. There was only one key but they brought the second key in the next day. Highly recommended!
I traveled from Nashville, TN to Sterling, VA to buy my BMW 740 LI from Felix Bighem. The customer service I received was top of the line and I am extremely happy with my purchase.
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