I initially posted a negative review after we purchased from Landmark and found out a few months later that our suspension needed a significant amount of work, despite having been told that it was serviced prior to purchase. However, within an hour of posting my review the Landmark GM, Sunil, called to follow up with me to see what the problem was and how they could resolve it for me. I took my car back in, Landmark’s service department took another look, and in the end they did all the suspension work that was required. They really went above and beyond to make sure what could have been a negative experience turned out to be a positive one, and I am very grateful to Sunil and the whole team.
My salesman Kyle Harrell has given excellent customer service from the first time I walked into the dealership. He ordered me a new vehicle and has kept me updated throughout the whole process. I never felt high pressured to get anything other than exactly what I wanted, that includes the final paperwork with the Finance Manager.
I shopped online for for a certified used BMW for several weeks. I found a car I was interested in and went to BMW Northwest to see the car. I was outside looking and Larry came out and introduced himself, asked if I had any questions about the car and if I wanted a test drive. After looking at the car I decided not to buy it, Larry gave me his card and thanked me for looking. A few weeks later I found another car online at BMW Northwest, went in to see it and Larry came out again, remembered my name, what I was looking for, and we went on a test drive. I ended up buying the car and I love it.
This is the second used BMW I have purchased from BMW Northwest and I won't buy a BMW from anyone else. Every employee is a professional and their customer service is unmatched. Larry Williams is THE BEST person to work with! No pressure, just a very patient, personable, informative, professional!
Michael was hands down the most professional, experienced, patient, and understanding sales person with which we interacted during our search for my wife's dream car. We visited almost every BMW dealership in the greater Seattle area and Michael was the best. Highly recommend. We will be back.
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