From the moment I reached out to Mr. Lowery he took excellent care of me. Upon shopping for my new purchase i contacted 4 dealers. Mr. Lowery was the first person to follow through and get the deal completed in record time with no bs. Being in the professional field my self it was breath taking to work with someone on the same caliber; one who values customer service and exceed expectations! Meeting him in person continued to impress me. His communication style was efficient and effective! I will definitely bring Mr. Lowery future business for myself and whomever I know that is car shopping! Mr. Harris was exceptionally professional, efficient and funny as well! I love this dealership and look forward to doing more business with them!
This car shopping experience was fantastic and hassle free. Teah was so kind, thorough and put me totally at ease thru the entire process. I???m getting ready to introduce my son to both Teah and Frank. He is considering a BMW. That will be the 4th one from Northwest BMW in the past 2 year. Great customer service. They have surpassed my expectations.
I???ve been buying cars from Eric for the past 8 years and I???ve never been disappointed. He always goes above and beyond for his customers and does everything he says. Yesterday I was in and out of the dealership in a hour! Definitely would recommend Eric to anyone looking to purchase a car!!
I worked with Christian McClure and he couldn???t have been more helpful. I didn???t really know what I wanted when I walked into the dealership and he walked me through different options and helped me settle on the 330e. He was flexible on price and didn???t push anything on me. It???s by far the best car buying experience I???ve had and will definitely go back when I???m ready for another.
I first off want to start off by Saying Max Moyer who works in sales is the real deal convinced me to switching to BMW from Lexus he is the most detailed and knowledgeable about BMW cars and does everything to make the process of buying a car quick in easy I spent a total of 2 hours buying my car. The car looks amazing and I am so happy for the price I got it at. Thank you Max and BMW of Silver Spring
I worked with Bryon Stack to purchase a 2017 BMW. He was very professional and was very knowledgeable about the vehicle and warranties. He answered my questions in detail. I am pleased with the service and my vehicle.
We have been servicing our 2004 3series for years at BMW of Towson and always had a great experience with our service advisor Greg Meyers. It was finally time for us to purchase a new vehicle and he recommended David Hess in sales. David was very helpful in answering all of our questions and finding us the perfect new 2018 330! We are looking forward to continuing to service our BMW with Towson and work with their all around great employees!
After several bad experiences with trying to buy a used car at other dealers, and after an especially bad morning event that day, I responded to an online ad via text from my car. Within minutes Jason had responded to me via text, and we arranged a trip to the dealer. Jason was very easy to deal with, understood our primary needs in a car, was willing to negotiate, and even took care of a minor upholstery repair. The really excellent service followed over the next week, when the car unexpectedly developed locking and battery issues. We took the car back in for repair, and everything was repaired and covered as part of the original sale. While it was being repaired, Jason called me every day to update me as to the status, and this was without question the best service I have ever had from a dealer. I think what I valued the most was I was treated with utmost respect during the entire process. If I could give 10 stars, I would!
BMW of Silver Spring is a top notch facility with excellent client advisors. I had an awesome experience working with Lonnie Overby. He was honest, accommodating, and worked hard to get me into the car of my dreams. If you’re interested in a BMW and want a pressure-free buying experience, ask for Lonnie.
This dealership has been a pleasure to work with. We bought a used vehicle on a Saturday afternoon. They helped keep my 4 children busy while we filled out all the paperwork and worked the deal. They also turned around our tags SUPER quick. I would highly recommend our salesman Fran and his manager Rachael. She was absolutely wonderful.
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