Long time customer having seen this dealership go through multiple changes, too many, but they have finally reached the summit. Listen up Chattanooga—Kevin Frazier (the best BMW service manager the dealership has ever had) is back!! Kevin’s return signals BMW, once again, recognizes talent and a desire to turn the abysmal service area around. Kevin has assembled a seasoned, efficient, friendly service team all strictly focused on serving the customer and meeting their needs. Eric, Wes and the rest of Kevin’s team thoroughly understand process and work it flawlessly. Arron is always available to answer queries about the car functionality. His expertise is indispensable. I did not return to this dealership after Kevin left, but with him again managing the service area, it will be a joy to return for all service required. Clean restrooms and comfortable waiting area. A truly pleasurable business environment that values customers.
We just purchased a 2015 BMW M3 and the experience from start to finish was excellent. Our salesman Justin Jackson was very professional and helped guide us through the purchase from a test drive to the financing of the vehicle. Justin was quite knowledgeable about the car and had a no pressure approach. They were quick to assess the value of our trade in and gave us a fair price and then were quick to get all the financing paperwork completed and us into our beautiful new M3. They even walked us through all the details of the cars electronics before we left the dealership. Will definitely recommend anyone to purchase from BMW of Chattanooga and to ask for Justin.
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Carvana-Touchless Delivery To Your Home Review
Easy easy EASY way to buy a car!
by janders5511 from DealerRater.com
December 3, 2018
4.2 (5762 reviews)
My old car was my third minivan in 15 years. Now that my kids are older and leaving for college, I wanted something that could carry 6 or 7 passengers but was ... well... NOT a minivan. I did some research on late model used three-row SUVs, and found the 2017 Nissan Pathfinder. (My favorite of my three vans was a 2005 Nissan Quest, so choosing Nissan was easy for me.) Before I started browsing for cars, I applied for credit through Carvana, and was approved. Next, I entered in all of the information about the van I was trading for the Pathfinder. (Beware -- the trade-in amount is only good for 7 days, and it can change wildly in that time!) I was pleased with the trade amount, and it was great that I could shop for my new car and see my down payment and monthly payment for every car I viewed! My specifications were pretty clear -- AWD, less than 10,000 miles, and never a rental car. I found my dream car a few days later, and started the purchase process. It was quite smooth and the directions were very clear about what documents need to be uploaded. When I went to click on "finalize purchase" (or something like that), a red flag popped up...my trade-in value expired WHILE I WAS IN THE PROCESS OF CHECKING OUT! I got on chat with Carvana staff right away, and they were able to return the trade in value to NEARLY what it was before the expiration. This is something that needs to be addressed by Carvana -- once a customer is to a certain point in the process, those numbers need to be frozen. So we set a delivery time, and the Carvana rep was pretty much on time considering he was traveling 70 miles or so from the Chicago office. Everything was smooth -- signed a couple more papers, took my Pathfinder for a spin, Eric inspected my trade, and I left within 30 minutes with my new car. I would also like to add that I drove directly to my mechanic, so he could inspect the car and make sure I wasn't buying something with hidden damage. Mechanic said to me, "This car is perfect, like new." Just what I wanted to hear. Thanks Carvana! I am telling everyone I know about you guys. Good to work with you! Janet - 2017 Nissan Pathfinder
2018 BMW X5 sDrive35i Review
BEST TWIN TURBO CAR EVER
April 1, 2019
5
I drove this car in a test drive I was scared I droped the gas the car down shifted and started flying I almost got pulled over and idk but some how the twin turbo was screaming
Long time customer having seen this dealership go through multiple changes, too many, but they have finally reached the summit. Listen up Chattanooga—Kevin Frazier (the best BMW service manager the dealership has ever had) is back!! Kevin’s return signals BMW, once again, recognizes talent and a desire to turn the abysmal service area around. Kevin has assembled a seasoned, efficient, friendly service team all strictly focused on serving the customer and meeting their needs. Eric, Wes and the rest of Kevin’s team thoroughly understand process and work it flawlessly. Arron is always available to answer queries about the car functionality. His expertise is indispensable. I did not return to this dealership after Kevin left, but with him again managing the service area, it will be a joy to return for all service required. Clean restrooms and comfortable waiting area. A truly pleasurable business environment that values customers.
2018 BMW X5 X5 XDRIVE35I Review
Love my x5
March 27, 2019
5
Great vehicle And I love the split tail gate. So far so good and also the heads up display seems to be very helpful as well.
My experience was great. Kevin just don't listen to your concerns, but he really hear what you are saying. I can say to you BMW, Kevin Frazier is a great value to your Manager Staff because he knows his job and he treats his customers with the greatest respect.
2018 BMW X5 X5 XDRIVE35I Review
Love my X5
by KKR from Anchorage
February 19, 2019
5
Previously had 2016 BMW X3 which was a great car. The re-designed 2018 X3 didn’t have as tight of steering and felt slightly lower in seating position. I test drove the 2018 X5 and loved the higher ride, the tight steering and beautiful interior. My old X3 felt a bit sportier and quicker but the X5 is more powerful. Love it!
Was in Chattanooga from out of town. Went to a couple quick places for oil change only to find they wouldn't service a mini. I call them and they were very accommodating. They got me in immediately. I will definitely be using this dealership when we move to town.
2019 BMW X5 X5 XDRIVE40I Review
Nice Car
May 15, 2019
5
This car has all the stuff that I need for my commute everything and I am very please to try it every day and liking it.
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