Customer service is excellent. Price on vehicles are just as great. Staff at this dealer had a great positive attitude. Very helpful during the finance process in which they assisted in getting the best deal. Greatly recommend it as i plan on returning.
Kurt helped me buy my first car and he was great! I was very insecure with the process, but he put my worries to rest. The whole sale happened faster than expected, but it's been a week now and I'm very happy with my car!!! Additionally the financial advisor was awesome. Jerry was her name and though my credit was a bit messy she was able to explain to me all of my choices now and in the future. Both Kurt and Jerry were a god send in my case and I'm very grateful to have had such an easy first time car buying experience. I would highly recommend this location!
Mark was very helpful in finding us the perfect vehicle. He took his time with us when we couldn't decide. Finally decided and the rest of the process was easy. Would recommend this dealer. No hassles.
Clean facility. While awaiting my car that being serviced, the young lady in sales approached me and was actually quite good. I told her I was waiting for my car and she engaged me in a conversation and did a pretty good job of describing the new 2016 i8 model I was looking at (I have a 2014 i8). I was impressed even though she said she was relatively new to the dealership.
The fellow in service could not have been more professional and, followed up properly which is a bonus. Good job! Thanks! John
I worked closely with Gerald Velasco at BMW Encinitas to get a number of repairs done to the body of my 2012 650i Convertible. At our initial meeting, he looked at the damage and provided me an on-the-spot estimate for the work. Throughout the service, he went out of his way to keep me informed of the progress. I ended up asking for additional repairs and Gerald found the best way to correct the problem. He was always honest in his evaluation of the problem and dedicated to getting it fixed right the first time! He maintained a professional, yet friendly manner that put me at ease and made me feel that both my car and I were in good hands. At completion of the service, my car was returned in perfect condition. I would highly recommend this center and Gerald Velasco for anyone needing body work on their BMW.
I recently purchased my 6th car from BMW Austin with Troy Massey. The dealership and facilties are beautiful and comfortable, which makes waiting for any maintenance or repairs actually pleasant. The buying process with Troy has always been easy, respectful, and no pressure. Overall I was once again satisfied and look forward to my 7th car in a few yrs.
Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with.
Rodney Olsowsky was a pleasure to work with! He was friendly yet efficient, easygoing yet courteous and understanding. When we decided to purchase the car, he offered to pick me up at our home so I could drive it back home without leaving a car at the dealership! How thoughtful and understanding of our situation! He went above and beyond just to make this our very best car buying experience in 30 years!
After researching small/compact SUV's we had narrowed our choices down to the Honda CR-V and one other brand vehicle. We test drove at East Coast Honda and were impressed with the vehicle's ride, interior room, trunk space, and technology. Decided to stick with Honda - this is #7!
Looked at a used car and would like to especially recognize the knowledge and courtesy and style of the "genius", Brett. A wonderful concept and great choice in this role. Overall pleased with him.
Disappointed however to learn that the vehicle had "so called" passed the 150 point check up yet the A/C system was not working properly. Understand that the "oxidation" of paint on the hood and trunk has not been remedied but "mislead" when told it would be immediately treated and look like new. I knew that wouldn't be and never should have been told such. Repainting required.
Pine Belt Chrysler Jeep Dodge Ram of Lakewood Review
by Desireelynn123 from DealerRater.com
December 6, 2018
4.9 (1939 reviews)
My experience at Pinebelt was nothing short of amazing! Brian provided excellent customer service as well as making the whole process quick and easy! He was very helpful, and got me into the perfect 2019 Jeep Compass! I would definitely recommend brian to anyone looking for a knowledgeable salesman!
Everyone @ BMW Bridgeport showed patience, knowledge and expertise. Having owned BMW's for over 15 years I will always by the brand only at BMW of Bridgeport. Vinny not only listened to my needs/wants, delivered exactly what I expected without pressuring me for more upgrades and did not hassle me to make a decision. He went out of his way to ensure I was comfortable with the purchase. When I picked up the vehicle someone (I'm embarassed to have forgotten his name) spent close to an hour reviewing the enhancements to the 2018 3 series. Ensuring I felt confident driving the vehicle home, taking time to to hooking up my blue tooth and loading my radio stations. There were quite a few differences between my current 3 Series and new one. He was very patient with my technical limitations and made all the changes seamless. Victoria from the Business Office was personable and made the transaction easy; ensuring that all the Financials were easily understood. My decision to start the sales process with BMW of Bridgeport came through my 10 year always positive relationship with my Service Specialist Bernard. I have been able to trust in his knowledge and judgements about the service of my previous vehicle for 10 years and I know nothing about cars or technology. Basically buying a vehicle at BMW of Bridgeport is seeing a "family" @ work. The process involved a lot of different people,they all showed trust in each others strengths to give me the "ultimate BMW experience". Thank you all!
Marianna was so great to work with! I first met her about a month ago while I was waiting for an oil change (their service center is also great!) and wanted to ask questions regarding the upcoming end of my current lease. We talked about what I wanted in my next vehicle but I wasn???t ready to turn in my old Escape yet. I test drove an EchoSport but didn???t like it was well as the Escape. Since the 2019 Escape was coming out soon I decided to wait. As soon as the new Escapes arrived last week she contacted me to let me know. She already had one picked out for me that had everything I was looking for. Marianna did a great job of going over all the features with me and answering every question I had. I never felt intimidated or pushed to sign a lease I wasn???t comfortable with. It was truly a great experience and I love my new Escape!
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